Tom Baker

 

Tom Baker - Professional Summary:     A dedicated and diligent IT Engineering professional with extensive business and technical acumen gained successfully undertaking senior people and project management roles. Possesses a comprehensive understanding of testing procedures, applying recognised project management methodologies to successfully deliver programmes to deadline and within budgetary constraints. Quick to grasp new ideas and concepts whilst identifying innovative solutions to complex issues which maximise potential and minimise cost without compromising service. Utilises exceptional interpersonal skills and communicative abilities to build effective relationships with clients, stakeholders and the wider business communities. A motivational leader who is adept at developing successful teams that exceed company targets and objectives and who thrives working in a fast-paced, results driven environment.

 

 

 

 

Tom Baker - Professional Experience:     

2004-date Project Lead Engineer (Test Project Manager), Motorola
• Responsible for the operational and financial management of EMEA field testing projects on assigned products
• Accountable for the development of project scope documentation assessing testing requirements and forecasting required resources and budget
• Implementing comprehensive financial metrics and key performance indicators to effectively manage costs and achieve 20% leeway targets
• Utilising recognised project management methodologies to effectively manage business critical programmes through to successful delivery and support
• Undertaking detailed analysis of complex data to prepare and present high level reports to key stakeholders, the senior management teams and global test organisations
• Ensuring that identified defects are escalated to the development teams and communicated effectively with the field test management and business teams
• Monitoring test execution procedures and reviewing results to ensure compliance with specifications and test run rates
• Managing and developing a large and multi disciplined team of international personnel across numerous EMEA locations to meet business targets and personal objectives
• Utilising exceptional interpersonal skills and communicative abilities to build effective relationships with key stakeholders and senior colleagues
• Ultimately accountable for the approval and signoff of software for release to the user base, delivering expert advice and guidance during rollout and support

 

1999-2004

Site Leader - Desktop Support, Motorola (ATM)
• Responsible for the management, training and ongoing development of a team of analysts delivering comprehensive support to 450 on-site personnel and 200 mobile users
• Accountable for the operational management of the department to achieve service level agreements, business targets and personal objectives

• Utilising excellent communicative abilities successfully liaise with VIP clients and account managers and develop positive and lasting relationships
• Identifying key improvements to working practices and procedures to maximise efficiency, reliability and realise potential
• Manage and maintain the equipment deployment register and company back-up policy, ensuring compliance with all procedures
• Further responsible for monitoring server issues, escalating and managing issues from identification through to repair

 

May-Sep 1999

Response Analyst, West Berkshire Council
• Working as part of a team responsible for delivering comprehensive PC, desktop and network support on-site at users' terminals
• Undertaking diagnostics and repair services for hardware, software and operating systems as well as maintaining existing applications and peripherals

 

1998-1999

PC Support Analyst - SC Clearance, Portals Ltd.
• Responsible for delivering expert first-line telephone support on a wide range of technical queries, escalating issues as appropriate and ensuring exceptional standards of service are delivered at all times

Aug-Sep 1998 Helpdesk Support Analyst, International Tompson Publishing Services Ltd
• Undertaking a job placement role gaining valuable experience delivering comprehensive desktop support on-site including PC builds and maintenance, peripheral installation and application management

 

1975-1998

Engineering Manager - SC Clearance, Armed Forces
• Leading a team of enlisted and civilian engineers and responsible for the successful management of an engineering workshop and inspection programmes
• Accountable for managing equipment repair and development projects to strict deadlines and to achieve test certification

 

 

Tom Baker - Education:     [ Not Updated Yet ] 

 

 

Tom Baker - Interests:     [ Not Updated Yet ] 

 

 

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