About Tim Reilly
Tim Reilly - Professional Summary:
Seasoned manager with a track record of success across a diverse set of roles, including business development, project management, logistics, six sigma, and IT. A strategic thinker that is also known as a 'numbers guy' and a great teacher, I am able to build and develop a great team.
My academic background (BS in accounting and MBA) has provided me a solid foundation in finance, allowing me to effectively manage multiple P&Ls, including budgeting and forecasting. My work history has given me a strong balance of brick-and-mortar retail knowledge plus internet based sales, including my time as General Manager of Trading Circuit (an internet based liquidation business) and my time leading Business Development for CircuitCity.com.
I am best suited in a position that requires strategy or business development and implementation, that requires turning around a poor performing operation, or that leverages my retail background in an on-line environment.
Tim Reilly - Professional Experience:
Director, Consumer Experience and Process Improvement; GSI Commerce
June 2009 - PresentResponsible for managing the GSI enterprise Consumer Experience. Improve the "end to end" consumer experience across touch points from "engagement to ownership". Work with a cross functional team in planning, developing, marketing, and implementing initiatives that enhance our marketing, web store, fulfillment, and customer service solutions.
Director, Strategic Planning and Business Development for circuitcity.com; Circuit City Stores, Inc.
October 2008 - March 2009Responsible for developing and managing the top-to-bottom strategic management process for Circuit City Direct (circuitcity.com and related businesses). This includes refining the vision, objectives, and strategies for the division; driving alignment across the division via effective communication and balanced scorecards; implementing a comprehensive project portfolio management process; and driving day-to-day execution rhythms.
Other responsibilities:
> Market/Business Development: described in prior position summary, responsible for 3 managers of Market/Business Development.
> Business Analysts: responsible for managing the Sr. Manager, Business Analysis and his team of ~15 business analysts.
> Fraud Prevention and Payment Operations: responsible for managing the Sr. Manager, Fraud and Payment Ops and her team of 13 fraud analysts.
Director, Multi-Channel Market Development; Circuit City Stores, Inc.
November 2007 - October 2008Responsible for identifying, testing, and scaling new business ventures for Circuit City Direct, the direct-to-consumer arm of Circuit City Stores, Inc. The scope of this position include development of new channels, expansion into new markets, and creating new programs to leverage our existing multi-channel capabilities (web, stores, catalog, and call centers). Direct reports currently include three Managers of Multi-Channel Development.
Senior Manager, Project Management, Systems, Forecasting, Analytics, and Reporting (Contact Center); Circuit City Stores, Inc.
May 2007 - November 2007
- Project Management Office: lead a team of 5 (1 manager, 4 PMPs) as they lead cross-functional projects across all facets of our inbound/outbound contact center. Meet with sr mgrs and executives to set contact center strategy and prioritize projects against this strategy.
- Analytics/Reporting: lead a team of 7 that provide reporting and analytics support for the inbound and outbound contact center operations (sales and service). Assist business managers in identifying trends, developing news strategies, and testing new programs.
- Forecasting: lead a 2 person team responsible for workforce forecasting, including interval level demand forecasts by business/site, optimal schedule patterns, intermediate staffing demands, and long-term capacity demands.
- Systems: lead a 7 person team (1 manager, 4 outbound dialer analysts, & 2 systems administrators) responsible for managing the outbound dialer program and provide 1st level technical support for all on-site hardware/software.
Senior Manager, Liquidation and Fulfillment; Circuit City Stores, Inc.
May 2005 - May 2007
- Fulfillment: managed a pick/pack/ship eCommerce fulfillment network with three major operations, 3 minor operations, and a network of drop-ship partners. Total P&L responsibility in excess of $25MM.
- Liquidation: helped develop, pilot, and roll-out an enterprise wide liquidation business under the operating name "Trading Circuit" while also managing the outlet on Circuit City's web site. This business significantly increased the cost recovery of end-of-life, salvage, and clearance product, through effective management of alternative channels (eBay, Amazon, web site, bulk auctions, liquidators, and recycling). The Trading Circuit business involved operations in a dozen locations (5 major, 7 minor), with ~100 employees.
- Fraud and Payment Operations: I played a leadership role in helping to continue to refine an industry leading fraud prevention business while also helping to identify over $3MM in annual payment processing savings.
Other positions; Circuit City Stores, Inc.
May 1998 - May 2005
- Logistics Manager -- Direct to consumer (ecommerce) fulfillment
- Six Sigma Black Belt -- projects completed in HR, Loss Prevention, Merchandising, Logistics, and eCommerce
- Programmer/Analyst -- AS400 sales, inventory, and finance support
- Auditor -- Inventory accounting
- Commissioned Sales -- all technology departments
Tim Reilly - Education:
- Masters Business Administration - Averett University, 2002
- Bachelor of Science, Accounting - Trenton State College, 1996 (now known as The College of New Jersey)
Tim Reilly - Conference Presentations:
- Shrinking the Reverse Logistics Pipeline - Reverse Logistics Trade Show, Las Vegas, 2009
- Using Auctions for Increased Asset Recovery - Reverse Logistics Trade Show, Las Vegas, 2007
Tim Reilly - Awards:
- 2008 North Star, Circuit City - recognized by senior executive team for leadership in the area of coaching and mentoring, one of the four cultural foundations for Circuit City.
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