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Thomas Heald


BR5 4PU, United Kingdom

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About Thomas Heald


Thomas Heald - Professional Summary: 

An experienced and highly motivated retail professional with particular expertise in data and supply chain management and the ability to work effectively under pressure to deliver business results within tough deadlines. Possesses exemplary interpersonal and communication skills, and enjoys leading, motivating and being part of a productive team; equally comfortable working on his own initiative. A very capable organiser, quick to grasp and exploit new ideas and information and incorporate them into programmes of training and support.



Thomas Heald - Professional Experience: 

2007-2008 Data Integrity & Improvement Leader

• Heading a team responsible for the management of the Company's central reference systems. Monitoring and reporting on the quality of data received from internal/external sources and then keyed/stored on the systems. Investigate and resolve system based and store raised issues related to system content and operation of the central files
• Updating the company's supplier manual, collating changes from all areas of the business and preparing the new version for circulation
• Developing the Electronic Data Interchange (EDI) system to significantly improve communication with suppliers
• Analysing data integrity issues in the SAP Retail system, isolating their causes and generating action plans to correct any errors
• Delivering SAP Retail and JDA AS/400 training and follow-up support to new members of staff

2006-2007 Central Data Integrity, EDI & Supplier Co-ordinator

• Working within the PLU management team, and maintaining and updating a number of company databases
• Managing the EDI order system, and making any necessary changes to the supplier manual
• Contributing to data integrity analysis and associated action plans, and producing a monthly report on company data integrity issues

2000-2006 Supplier Services Co-ordinator

• Contacting new suppliers to encourage them to join the company's EDI community; setting up and fully testing the new links
• Playing an important planning role in the department process and procedure changes to increasing efficiencies of the commercial and administrative teams, and updating the supplier manual
• Maintaining databases and delivering any necessary staff training on the company's systems

1995-2000 Permatel Co-ordinator, Mondial Assistance, Croydon

• Responsible for supervision within an assistance call centre, monitoring emergency calls and providing clients with the suitable advice, legal or practical
• Organising listed contractors to undertake relevant emergency work for clients with insurance
• Providing call centre staff with appropriate training and support, and monitoring performance

1990-1992 Branch Manager, Olympus Sports International, Bromley

• Managing a busy sportswear retail outlet with a turnover of £1.5 million and a staff of 8
• Developing a team culture of high quality customer service and a sense of both individual and group achievement, backed by adequate training
• Using knowledge of retail trends - local and national - to productively guide purchasing decisions and sales techniques
• Establishing smooth and efficient sales floor and back office operations, incorporating proper compliance with Health & Safety regulations and company policies/procedures
• Putting together actions plans for increasing sales in some of the company's poorer performing stores
• Dealing with the store's cash and on-cash banking, and investigating any till discrepancies

1985-1990 Assistant Manager, Astral Sports International, London

• Leading and building the sales team to consistently achieve a high standard of customer service
• Recruiting, training and supporting the development of the store's part-time members of staff
• Managing stock and keeping up to date with orders and customer requests, always with an eye to current market trends



Thomas Heald - Education: 

RSA Diploma: Information Technology, Level 1 & 2 (1994)
7 CSEs: Including English & Mathematics (1985)


Thomas Heald - Interests:     [ Not Updated Yet



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