1249 Pressley Downs Drive SE

Concord, NC 28025

704-792-9011 – 516-312-8991

theresadimitriou@yahoo.com

 

OBJECTIVE:  To obtain a position where my experience and strengths in communication and customer service will allow me to become a valuable asset to your company.

 

WORK EXPERIENCE:

07/2009 – Present   Neighborhood Assistance Corporation Of America  (NACA)                              

 

-           Work directly with members who wish to obtain and/or have ownership across the U.S. 

-          Provided follow-up assistance to the home buyer & At-risk homeowner

 

-          Worked in call center, calculate income, budget preparation, and traditional loss mitigation workouts.

-          Offer assistance to the future home buyer or the at-risk homeowner.

 

     

04/2007 – 05/08/2009 Cablevision - Woodbury, NY

Sales Support Coordinator

 

-          Demonstrate an advanced level of product knowledge of all residential products and services offered by Cablevision.

-          Set up new accounts, reschedule accounts, and upgrade existing accounts; enter orders from outside telemarketing firms, in-house sales reps and retail stores; communicate with outside contractors.

-          Build customer relationships and strive to increase customer revenues.

-          Develop system structure to raise the level of team productivity, assist sales reps in all matters and fulfill informal supervisory duties when assigned; perform direct customer support for escalated supervisor calls.

-          Demonstrate moderate level of understanding of all phases and aspects of CableData, e-mail, inter/intranet, and desktop setup.

-          Ensure timely trafficking and/or handling and resolution of sales calls or calls that require additional follow-up before installation.

 

1997 – 03/2007       T. H. Weiss Customs House Brokers - Lawrence, NY

Import Coordinator

 

-          Paid U.S. Customs Duty Electronically.

-          Supported Accounts payable/receivable and collections.

-          Data entry to U.S. Customs.

-          Followed up with incoming shipments from overseas carriers.

-          Supported office personnel with all legal documents related to shipping Invoices, Power of Attorneys.

-          Communicated with customers and provided import customer service.

 

1989 – 1997          Allstate Property & Casualty Ins. Co. - Valley Stream, NY

Office Manager

 

-          Supported the sales of Insurance.

-          Managed Office Personnel.

-          Accounts payable/receivable and Finances.

 

EDUCATION:

Long Island City High School – Diploma, Graduated 1972

Hofstra University - Certificate in Property and Casualty Ins., 1996

 

REFERENCES:  Available upon request.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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