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Syed Kawsar Raza M.B.A

Account manager
Vodafone Essar

700017, India

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About Syed Kawsar Raza


Since Jan'07 Vodafone Essar East Ltd. Relationship Manager-Enterprise

 Managing Collection, Relation & churn management process of Enterprise Accounts.
 Responsible for meeting collection target from a portfolio of various financial institutes, banks, BPO's, media house, software MNC, etc.
 Handling a team of 26 in-house field corporate collections executive, tele-callers and a back office executive.
 Liaison with key account person, coordinating with corporate sales and relation team for streamlining the disputes/queries for better collection and retentions.
 Pitching for more Vodafone new connections and other VAS related product to HNI corporate.
 Analyzing the churn trend, corporate wise and proactively resolving pending issues\requests.
 Implementing Vodafone global Quality standards to Vendor Outsourced for collections.
 Deft in maintaining TATs for all critical collection/retention activities.
 Dexterous in designing & implementing incentive / promotional schemes to reduce flow to higher buckets.

Jan'05 to Jan'07 Vodafone Essar East Ltd. Agency/Associate Manager.

 Successfully handling Collection Management Process through Outsourced Vendors\Channel.
 Acting as key contact person for implementation of any new process and escalations resolution.
 Achieving an average collection YTD 96% in values from 89% values.
 Instrumental in meeting given Collection and Retention target in values as well as in numbers.
 Providing infrastructure and other supports to Vendor for seamless operations delivery.
 Effectively analyzing data & monitoring MIS at regular cycle end for exercising control and providing insight to Senior Management.
 Demonstrative excellence in ensuring Retention, Bad debts and cost of collections within budgeted levels.
 Ensuring usage of skip tracing methods by retrieving CAF documents deposited by the customer at the time of taking connection.
 Ascertaining strict adherence of Compliance, Audit requirements, Sox's.

Mar'04 to Jan'05 Citigroup Global Service Ltd Executive -Risk Management.

 Demonstrative excellence in Migrating higher delinquent customers of CITI Bank Personal loan.
 Improve the delinquent customer base to normalization by 35%.
 Managing and hiring new vendors for channel/distribution of accounts.
 Ensuring the outsourced vendor meet the CitiGroup standard as per SLA.
 Providing all supports needed to achieve the targets for Vendors.
 Ensuring usage of skip tracing methods by retrieving loan documents deposited by the customer at the time of booking the loan.

Oct'03 to Mar'04 STANDARD CHARTERED BANK Sales Officer.

 Apt at direct Sourcing of retail product like current/saving a/c, Life Insurance, Mutual Funds and Home Loans.
 Looking after the key retail portfolio of priority customers of bank with complete focus on the customize service.
 Cross-selling various product to deepen the relationship with the bank.


Nov'02 to Sep'03 ABN Amro Bank Ltd Preferred Banking Consultant.

 Responsible for sourcing new liabilities product like current account and saving account with cross-selling Insurance of Aviva.
 Successful lead, develop and motivate the teams by influence and example, growing the Representative team through face-to-face selling skills.
 Encouraging replication of their actions, all resulting in high sales growth on a consistent basis.
 Demonstrate real achievement in this time and be used to operating to tight deadline and changing priorities.

Aug'01-Oct'02 Commenced career as Relationship Officer with Centurion Bank Ltd.

 Handling operational work related to sales of two-wheeler finance.
 Also actively involved at dealer point for pro-active sales of Two-wheeler loans.
 Co-ordinating with credit and collection department for quicker resolution of the login case\pending approvals.
 Generating MIS and other office related reports on regular bases.

Academic Credentials

 Completed EPBM (Executive MBA, One year Advance Business Management program) from IIM, Calcutta-2008.

 Bachelor Degree in Pure Science from University of Calcutta

IT Skills

 Well versed with Word, Excel, Access, PowerPoint, Windows 97 and Outlook, AS/400 system (Bank accounting system), CRM (Oracle base), BSCS (Telecom Accounting system) and latest Billing Software.

 Completed Swift and Access database management Course conducted by NIIT, Calcutta.

 Successfully under gone various developments training program like "Train the Trainer" certification, Fraud managements and Soft skills.

 Got Prize for the best U & I project on Marketing by Vodafone CEO.

Personal Details

Date of Birth : August 16th, 1978.


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