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Steven Orton


United Kingdom

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About Steven Orton


Steven Orton - Professional Summary:     [ Not Updated Yet ]

A professional and successful project office support manager, who enjoys being part of, as well as leading, a successful and productive team. Over 10 years experience within the IT and telecommunications sectors and a further 10 plus years experience on installation and commissioning in telecommunications, now seeking the next challenging opportunity to demonstrate substantial abilities and make an effective contribution in a successful, end user focused team.


Steven Orton - Professional Experience:     [ Not Updated Yet

BT - Project Manager – June 2003 – July 2009

(Although job title was Project Manager my actual role was Project Office Support Manager)


Responsible for PMO support for a successful IT and telecommunications Change and Project Office aligned to multiple System Integrators, including CSC, Capgemini, Logica, ATOS Origin and TCS to respond to requests for strategic, tactical and business as usual change within contractual KPI’s and/or SLA’s on business worth in excess of £50M per annum.


Duties included the evaluation of commercial contracts relating to change and project management, defining and documenting applicable Service Level Targets against client requests and agreeing these with the individual end client, documenting existing and developing new processes to provide a robust framework for IT and telecommunications change management. Personally authored Service Delivery Lead Time documentation covering products and services provided to each end client. Responsible for the evaluation and validation of inbound requests and the production of formal quotations for products and services within the agreed Service Level Target.


Mentored several field engineers in their transition to work in the change and project office environment. Duties included training on the policies and procedures in use for each end client, the creation of a number of MS Excel and MS Word based templates designed to capture mandatory information required to successfully deliver customer change requests and MS Office application training to greatly improve their PC literacy skills.


Personally designed and successfully deployed a gate review process, for the delivery of products and services that included sign-off of all relevant mandatory requirements for order progression, creation of test plans, back out strategy, staging of Customer Premises Equipment, through to installation and Bring Into Service activities to ensure a right first time delivery.


Responsible for providing PMO governance in relation to performance against agreed Service Levels for client requests for quotation and subsequent delivery with detailed monthly performance reporting generated both in MS Excel and Business Objects for each end client.


Additional duties included providing support to the transition management team in the discovery phase for the introduction of new System Integrator clients into the established change and project office.


Marconi - IT Infrastructure Manager - April 2001 – May 2003


Based first in Beijing, Hong Kong and then the UK, responsible for the planning and implementation of company internal standards for LAN / WAN and Voice across the Asia Pacific region, including the establishment of a Wide Area Network linking 11 locations across the region into the company’s Global MPLS WAN, the establishment of an Asia Pac Windows Domain and the rollout of Lotus Notes and Lotus QuickPlace/SameTime to all Asia Pac users.


Additionally, responsible for the project management and successful delivery of major office relocations in Beijing (50 to 60 users), Seoul (25 users), New Delhi (17 users) and Hong Kong (350 users) including the deployment of WAN connectivity and full integration into the Asia Pac domain, desktop and laptop PC builds and the implementation of voice solutions applicable to the technology availability in country including VOIP, TDM PABX and CENTREX solutions,


Marconi China - Technical Support Manager – February 1995 – March 2001


Based in Beijing, responsible for technical support on transmission products, predominantly SDH and associated Network Management Systems, in support of bids and subsequent project implementations.


GPT Ltd - Senior Commissioning Engineer – October 1988 – January 1995



GEC Telecommunications - Commissioning Engineer – August 1984 – September 1988



GEC Telecommunications - Technician Apprentice – August 1980 – July 1984



Steven Orton - Education:     [ Not Updated Yet

Coventry Technical College – August 1980 – June 1984


HNC in Electrical Engineering



Steven Orton - Interests:     [ Not Updated Yet

Kite flying when I get the chance, messing around with PC's, usually rebuilding so they run fast and more often than not chauffeuring my daughter to her dancing lessons, rehearsals, festivals and shows


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