SAQIB ULLAH M.Sc

 

 

      

SAQIB ULLAH

37 Blyth Road Walthamstow Mobile: 07572432335/02089880615

London England E17 8HP Email: saqib.gomal2002@gmail.com               

 

OBJECTIVE

I am an IT graduate who has worked in previous technical support role where I have utilized both my interpersonal and communication skills.  I am able to effectively troubleshoot both hardware and software, work confidently under pressure to meet deadlines and I have experience in dealing with difficult situations in a professional manner. I have continued my interest in computing and new technologies by completing a self funded training course focused in technical support. I have gained hands on skills and industry recognized certifications in troubleshooting, installing and configuring various types of hardware and software including Microsoft Operating Systems, Servers and Cisco Routers. Now I am looking for a responsible and challenging position in the field of Networks and Systems, where I can utilize my skills and abilities for the growth and development of the organization I work for.

 

WORK EXPERIENCE

 

•  Title: 1T Support Analyst                                                   Careware IT Solutions UK
•  Duration Jun 2011-Present

•  Supporting users/clients face to face within a Challenging Environment
•  Design and develop an Operating System build for PC’s with appropriate customizations
•  Identifying an adequate deployment mechanism to build PC’s/Laptops
•  Identify all required software for the PC/Laptop environment and package them ready for deployment
•  Identify, test and deliver an mechanism to deploy software from a central location to all PC’s within the environment
•  Secure and manage the user environment and deliver an improved user experience via the use of customization and Active Directory policies and structural updates
•  Document processes, Procedure and System used to achieve all of the above
•  To assist with IT support to any clients of Careware IT Solutions
•  Support network, desktop, Laptop and telephone resources (Remote or on-site)
•  Provide network security using industry best practices
•  User support and some minor end user training
•  Documentation of policies and procedure of system including system audits
•  Anti Virus software and other security software configuration and maintenance
•  IP Phone System support

 

•  Title: 1^st Line Support/2^nd Line Support IT Engineer                         AyeSoft, Pakistan
•  Duration Jan 2005-March 2006 / March 2009-March 2011

• Supporting users/clients face to face within a Microsoft environment
• Assist management of local and remote user accounts, print services and the allocation of disk space for all local Windows platforms
• Provide technical support to local projects & to local MIS teams and advise and assist in problem determination
• Installation and configuring Windows XP Professional and Office 2003 & Installing hardware and software including anti-virus software such as McAfee and Kaspersky.
• Support and maintain the Windows 2003 Server enterprise infrastructure. Maintain and support Active Directory domain/s, MS Exchange, DNS/DHCP, and File Servers in a heterogeneous, mixed-platform environment also Establish, document, and enforce Windows Server and desktop security policies.
• Server Virtualization and technical maintenance of virtual machines through VMware.
• Manage and monitor back-ups/restore. Troubleshoot and analyze systems, perform fault resolution, and configuration management and conduct periodic maintenance of all systems towards achieving optimum operating efficiency.
• Perform software installs and upgrades as required by end users. Also monitoring security alerts and working with other staff to ensure that all appropriate patches are applied in an automated and timely fashion.
• Periodic written communications for system alert and/or status reports
• Assist with review and specifications of standard PC equipment and software.

HIGHLIGHTS OF SKILLS                                                 

• About 2 years of professional work experience related to computer networks
• Ability to design, implement and maintain network with Windows Server 2003/2008
• Quick learner with ability to grasp new technologies, software, and hardware
• Professional communication and presentation skills
• Efficient team worker, working with a diverse group of people
• Completed CCNA Training
• Excellent Knowledge of Network Troubleshooting.
• Configuration of Cisco routers, sub-netting, vans, routing algorithms and switching
• Experience of Developing database application with VB 6.0, VB.net, SQL Server 2000 and Crystal Reports
• Basic knowledge of programming in C/C++ and Java.
• Good working knowledge and experience of Windows 2003/2008 Active Directory network structure and preferably experience of Microsoft Exchange Server 2003/2007, Citrix, VMware, and Virtualization.
• experience and in depth knowledge of working with HP & IBM PC Desktops, Laptops, Printers, Scanners, docking stations, RJ45 / Cat5/6 Cabling, network Patch Panels and related equipment in a user support role
• working knowledge of Microsoft Office Suite(2003/2010) including strong PowerPoint and Excel skills, Adobe Acrobat (Suite) products
• Strong technical understanding of basic networking principles (Protocols) – TCP IP, DNS, DHCP, ARP, IPV4,FTP, Telnet,SMTP,SNMP.TLS/SSL.VoIP,SSH,POP3,NTP.
• First class communication and interpersonal skills, with ability to analyze and explain any support issues and ideas relevant to level of role responsibility
• Ability to work under pressure and meet agreed deadlines, by managing own time effectively
• Knowledge and experience of supporting business Fiber, Analogue, ISDN and DSL Telecommunication technology
• MCSA (Microsoft Certified Systems Administrator) for Windows XP, and Server 2003. SQL Server knowledge, IIS.
• Operating Systems: Windows XP, Vista, 98, 2000, server 2003/2008, Exchange server 2003/2007, and Mac OS X.

EDUCATION

•  2007-2008 Master of Science in Telecommunication and Computer Network Engineering London South Bank University, England
•  2006-2007 Post Graduate Diploma in Computer Science London College of Accountancy and Technology Englan

•  2002 –2004 Master of Computer Science
•  Gomal University Dera Ismail Khan NWFP, Pakistan
• 2000 –2002 Bachelor of Science (Computer Science)
• University Of Peshawar NWFP, Pakistan

CERTIFICATIONS

• CompTIA A+ Essentials Passed
• CompTIA A+ IT Technician Passed
• MCP Windows Server 2003 Passed
• MCP Windows XP Professional Passed
• CompTIA Network+ Passed
• CCNA

PROJECTS

•  Packet Loss Concealment for Voice Transmission over IP Network

 

INTREST & ACHIEVEMENTS

 

• Sports: During University I have played for the Model Hostel Cricket team and won the Inter Hostel Cricket Tournament.
•  Driving Licence: Full Clean UK Driving Licence

 

REFERENCES

Available on request.

 

http://www.lookuppage.com/users/saqibullah