Raymond Cooper

 

Raymond Cooper - Professional Summary:     Personal Attributes:
Able to work within a team, and to record, analyze and resolve customer issues

Technical:
Experienced with LAN/WAN and wireless networks, servers, workstations and Active Directory
Planning designed and organized installations and migrations of network hardware and O/Ss

Writing:
Prepared numerous Work Instructions, Disaster Recovery documents, support packages guide lines, and audit reports

Presentation:
Excellent communication skills both written and oral
Excellent customer facing skills, practiced in a Help Desk environment and support roles

 

 

Raymond Cooper - Professional Experience:     Helpdesk and 2nd Level technical support
WAN and LAN and Wireless LAN Support which includes fault analysis and installations.
Windows 2003 Active Directory administration - Creating new user accounts, Site connections, and OUs
Veritas and Arcserve critical data backups and restores from single tape drives and magazine drives
Support of Microsoft Office 2007/2003/Office XP
Network Planning and Design including configurations of Cisco Routers and Cisco switches
Nortel PBX basic administration of main system and Companion wireless phones registration
Administration of Unix based COINS v10.04 application
Citrix administration
Technical auditor and assessor
ControlES technical support, ControlES Authoring
I-Share (Packeteer) and Steelhead (Riverbed) experience

 

 

Raymond Cooper - Education:     Electronics degree (UK) MSCE NT 4.0 MCSE WINDOWS 2003

 

 

Raymond Cooper - Interests:     Keeping aware of up and coming technology, running, martial arts

 

 

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Raymond Cooper - LookupPage