PETER stonehouse

Personality:

 

Outside work I'm a bit of an adventurer who will push the boundaries. I have cycled to London to Marrakesh enduring Storms, Deserts and Sweltering Heat. Cycled 2 weeks around New England with just my tent for company.

I am a qualified Scuba diver and I also enjoy treks in the Lakes with friends.

 

Professionally: 

 

My drive for perfection and methodical approach has given me skills in being able to break down very complex issues into information that can be understood by the non technical minded.

I understand my customers because I am one. 

 

Spent most of my career in engineering and used to fix Chinooks in the RAF before joining BT as a PABX  engineer then worked as a  Fault Receptionist managing the Retail Sector before promotion into Carrier Service, now known as BT Wholesale. Here I lead in developing the Assurance process for Wholesale fault reporting and trained the team in the finer details of fault management..

I then went on to build and train my own team in Fault Management looking after C&W before moving into Account Management for 4years before my final move into Service Development.    

 

Peter J Stonehouse - Professional Summary:    



As an experienced Service Manager my organisational and process improvement skills could help your company achieve its goals. My technical and 1st and 2nd line diagnostic capabilities built over 18yrs in the Assurance environment of BT will bring valuable experience to any team or customer requiring trouble shooting and support.

My account management skills will provide you with flexibility and commercial awareness when supporting the virtual team’s financial goals

 

 

 

Peter J Stonehouse - Professional Experience:    



Career break From June 2009

Carer to child with special educational needs

 

BT Group plc From 2007 to 2009

Service Manager providing service engagement support to key customers/segments through close collaborative working with Senior client service managers. Delivering strategic service reviews and understanding customers strategic direction and operational drivers .Owning accounts COLT, Global Crossing, Verizon

 

BT Group plc From 2004 to 2007

Account Manager for T Systems, AA, Scottish & Southern Electricity, Time Warner.

 

BT Group plc

Technical Officer within CMC.

Team Leader managing C&W repair reception

Built and lead a CMC repair team, providing improvements in team performance through consultative management.

Customer Champion for Global Services European Network. Providing single point of contact for all repair issues, liaising with US and Brussels N0C to provide process improvements and diagnostic assistance.

Performance Manager for Repair CMC

Providing Meridian Emulator statistical performance data and improvements to call routing

Eco Repair customer trainer

 

 

Peter J Stonehouse - Education:    

Peter J Stonehouse - Interests:    



I enjoy long distance cycling and have planned and implemented trips to New England and Corsica and have cycled from London to Marrakech as part of a pathfinder group for an adventure holiday firm. I have also cycled with an organised group around a number of locations in Ireland

I have an Advanced PADI scuba qualification and have recently taken up photography.

 

 

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