Looking after customers has its upsides and downsides, no news there. I been engaged in customer management for a few years now. Started working as customer care supervisor at this man and van company in Hook a year ago. The work my team and I do is not easy and challenges our patience and manners more than once a day. In general though we deal with decent people in a decent manner, no matter how long I been doing this making a customer happy still gives me a positive vibe. Trick to being good at our work – grow a thick skin and don’t take it home with you.