Nikolas Duval B.A

t: +32.485.68.33.91           e: n.duval@lightswitch.eu.com

 

Business Transformation Manager – Analysing the company’s business requirements, I create a vision and passionately convey it, inspiring and motivating management and staff to reach their full potential. By increasing employee performance and boosting customer service levels, I assist companies to reach their business goals and drive growth in mature and emerging markets, making their business Globally & Local. 

 

 

Professional Skills:

Business Transformation & Change Management | With expertise across all aspects of change management, learning design and development and internal communication, I provide a structured approach for change to individuals, teams, and organisations.

Using ICT as an enabler of change in business transformation, I work with management and employees to identify how; changing business processes and systems around CRM, ERP and business applications impacts on the daily business and their business vision.

Aware of the importance in managing the human dynamics in an organisation, I communicate clearly the company vision, manage employee moral and inspire them towards a common company objective, guiding them through the change and enabling a smooth organisational transition.

Developing the appropriate change plans, I enable my clients to achieve: control of processes and human resources, standardisation of processes and procedures, process automation, increase in efficiency and productivity, increase in customer satisfaction and reduction in financial risks and costs.

At the strategic level, I identify the impacts the change has to the organisation and build the method, tools, support and commitment to embrace Business Transformation.

 

Corporate Development | Drawing from over eighteen years of professional experience as a corporate trainer, I have designed and delivered face-to-face training courses to all levels of the organisation. Have assisted Human Resources with the recruitment process, have evaluated employee training needs and have deployed Corporate Development and Sales Training programmes, enabling employees and managers achieve business goals and reach their full potential.

As a mentor, I provide the framework of tools and techniques to support executives to get unstuck from today’s demanding business environments, complex tasks and frequent changes. Through a practical and individualised development process I help managers build their capability to achieve short- and long-term organisational goals, inspiring them to make behavioural changes that will transform them and their teams by increasing and enhancing their communication between managers, peers and customers. At the same time, I encourage executives and staff to stretch beyond their assumed constraints and align their individual performance with team and organisational objectives.

 

Strategic Management | With 360º perspective of how businesses operate, analytical abilities, problem solving skills and through the use of both agile methodology as well as a strategic approach, I analyze the client’s existing situation and their strategic goals – vision, mission, strategic objectives – identify performance gaps and drive solutions towards complex problems. 

With experience in developing teams into high-performing professional achievers, I enable organisations to streamline and standardise processes, reduce unnecessary risks and costs and increase efficiency and productivity resulting in increased revenues, profitability and customer satisfaction. 

With the creative mindset and core business process knowledge to move into any market, I have been designing and providing solutions in Retail, FMCG, Telecommunications, Utilities, Banking and Finance, Insurance, Pharmaceuticals, Services and other industries around the world.

 

 

 

Education - Courses and certification

 

International Trainer of NLP Certification 2005

Australasian Institute of NLP (Australia)

 

Certificate IV in Assessment & Workplace Training 2005

WED Institute (Australia)

 

Business and Life Coach Certification in NLP 2005

Australasian Institute of NLP (Australia)

 

Master Practitioner & Ericksonian Hypnosis Certification 2004

Australasian Institute of NLP (Australia)

 

BA, Business in Management 2003

NEWCASTLE University (Australia)

 

SPIN Sales Techniques Certification 2000

Commander Australia Limited (Australia)

 

PROSCI Change Management Certification 2000

Prosci - Being Human Pty Ltd (Australia)

 

Communications Consultant Certification 2000

Telstra Corporation Limited (Australia)

 

Diploma in Marketing Management 1996

Sydney Institute of TAFE NSW (Australia)

 

 

 

Skills Profile

 

-           Office Tools:                   Microsoft Office , Mac OS, Keynote, Filemaker Pro, OpenERP, Saleslogix, MS Visio, OmniGraffle Pro, OmniPlan, MindMaps

-           Languages:                   English (Native), French (Basic), Greek (Native)

-           Other Skills:                   ADKAR Model, Agile Methodology, SWOT Analysis, GAP Analysis, Risk Management, Balanced Scorecard, SPIN,

                                                     Team Management, Customer  Service, Marketing & Collateral, Proposal Development, Business Prospecting,

                                                     Vendor Relations, Leadership & Management, Negotiation Skills, Flexibility, Commitment

 

Sports and Hobbies:                 Karate (Wado Ryu Black belt 3Dan), Golf (9HCP), Theatre, Gustatory Experimenting (Cuisine & BBQ).

 

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