Nicholas Palmer B.Sc



Nicholas Palmer - Professional Summary:

January 2008 to Date

Finding new challenging roles and working towards a part time MSc in e-learning

 

April 2007 – December 2008: Hills Group Ltd.

Business Analyst and IT Trainer

 

July 2005 to April 2007 Celastrina Training Ltd.

Training Consultant

 

June 2005 to July 2005 Exploring opportunities

 

February 1999 to June 2005 Burnt tree Group

2002 -2005 Training Manager, reported to FD

 

1999 – 2005 IT Manager, reported to FD

 

February 1997 – January 1999 Royal Doulton.

Data Base Administrator

 

Nicholas Palmer - Professional Experience:

I have had an extremely varied managerial career having worked as a training manager, project manager and IT manager. I have developed some extremely useful transferrable skills such as budget responsibility, negotiating with contractors and third party suppliers, presentation skills, planning and time management skills as well as communicating effectively with people at all levels.

 

Whilst I was at the Hills Group I worked as a business analyst and trainer. This allowed me to combine my fascination with processes and getting things done effectively with understanding the needs of the users. My role was to document processes, recommending changes and improvements where applicable and to liaise with the development team. I was involved in testing software, training people to use it and project managing implementation. I was also responsible for IT training. I liaised and negotiated with software house and training providers.

 

As a consultant I was involved with all parts of the learning and development process from carrying out learning needs analyses to designing, creating and delivering training programmes. I have devised learning and development strategies including e-learning strategies.

At the Burnt Tree Group I had two distinct roles over the time I was there. Firstly I was an IT and Project Manager. In carrying out this role I developed a department from scratch along with an IT strategy and a number of policies and procedures including an acceptable use policy. I developed an effective support team and worked with them to develop their skills and careers. I was responsible for managing two major system implementations which included putting in completely new hardware, networks and software. I was also involved in moving offices a number of times which also involved infrastructural changes.

 

The second part of my role was in managing training and developing a Managment training programme. I also created induction courses and sessions on Customer Service, Communications Skills, Presentation skills and Time Management. I was able to develop Return to Work interviews and training which was specifically designed to tackle absenteeism issues. Absenteeism was significantly reduced as a result. I am passionate about developing training solutions to solve business issues or problems.

 

 

I am a Member of Institute of Training and Occupational learning well as being a member of the Institute for Learning.

 

Nicholas Palmer - Education:

 

B.Sc Hons Applied Science ( Kingston Polytechnic) 1984

P.G Dip Electronic Manufacture (Birmingham Polytechnic) 1990

PGCE (post compulsory Education) Walford and North Shropshire College 2004

Currently Studying for a part time MSc in e-learning

 

 

Nicholas Palmer - Interests:

 

Professional interests e-learning, accelerated learning and developing training programs in business.

 

Personal interests Entomology, Pen and Ink Drawing, Photography, Origami, Reading and Walking,

 

 



 

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