Nagendra Sharma B.Sc

 

Brief Profile

* 9 + years of experience in process design, operations and quality assurance with major US based IT enabled (BPO) service providers.
* Currently working in a middle management position for Apex Covantage employing 3,500 employees.
* Managing a team size of 90+ employees under me across six facilities in India.
* Extensively traveled to provide technical and managerial support to company's production facilities and vendors in India.
* Achiever, problem solver, detail oriented and quick learner.

 

Capabilities
• Ability to analyze (both alpha and numerical) data in a variety of formats, to establish prototypes for undertaking data conversions.
• Effectiveness in providing leadership to multi-functional teams in a technical production environment.
• Ability to respond to customer requirements with timely, effective technical Solutions.
• Working knowledge of electronic publishing.
• Good editorial background and document management skills.

 

Skills
• Strong Background in publishing or library science.
• Strong US Mortgage domain knowledge. (Title Plant/Commitment report/Property Report/Mortgage Recording/Tax Search... etc)
• Familiarity with web and online systems, specifically electronic journals (Math., Chem., Phy., and others)
• Experience with processing content for online systems.
• Ability to conduct data analysis and work with programmers and publishers to implement solutions.
• Six Sigma Quality Approach.

 

Experience Career history

• July 09, 2007 - till date as Quality Coordinator - in Quality/Projects for Apex Covantage, Chennai, India. www.apexcovantage.com
• June 2005 - July 07 Asst. Manager - in Quality for Mortgage division for String Real Estate Information Service, Chennai, India. www.stringinfo.com
• Sep 2004 - May 2005¬ Sr. Executive - in Operation for Sterling infotech limited, Chennai, India. www.sterlinginfotech.com
• Sep 2000 - Aug 2004 as Quality Lead - in Quality for Apex Covantage, Chennai, India. (Joint Venture with Apex Covantage, Virginia, U.S.A) www.apexcovantage.com

 

Job Responsibilities taken so far:

 

1. Being a Quality Coordinator @ Apex Covantage:

• Managing Product and Process quality staff of ePublishing and Prepress division across India.
• Ensuring the need of Customer Satisfaction Rate (CSR)
• Auditing vendor facilities periodically and providing report.
• Hiring / Certifying quality staff
• Managing staff salaries and doing periodical evaluation and appraisal
• Analyzing monthly and weekly MIS reports and taking appropriate actions based on observations and trends

 

2. Being a Asst. Manager in Quality @ String Real Estate Information:

• Understanding the quality intervention need for Mortgage project
• Participated in Six-sigma Yellow Belt and Green Belt Project.
• Provided and facilitated advance technology of Process Approach.
• Failure Mode Effective Analysis
• Cause and effective Analysis
• Sampling Technology

 

Achievements:

• Achieved the First Pass Yield (FPY) for a project from baseline 13% to 82% within three month of the time.
• Zero Error from two client's right from the pilot production stage.
• Deployed ‘Process Approach' in all the Mortgage projects.
• Deployed QC-Tools Implementation process

 

3. Being a Sr. Executive in Operation @ Sterling Infotech Limited.

• Schedule planning of all the projects.
• Process refinement in all the projects.
• Preparing monthly forecast.
• Analyzing MIS reports.
• Monitoring the recruitment and training program.
• Improving the Quality standards.

 

4. Being a Quality Lead Apex Covantage for Chennai Facility.

• Co-ordinate the introduction of new projects, resolve existing/new quality issues and proactively address quality issues involving both process and product for both internally and externally with facilities/customers on a regulatory compliance improvements. Where as main the objects improve the production process/productivity.
• Managed and lead a team of 10 + members, in turn they performs the QA of 350+ production staff.
• Maintaining company's acceptance rate above 90%.
• Finalizing Quality Analysts and Proofreader's incentive.
• Managing the group in maintaining Quality by cross checking each and every Process of Production and maintaining the reports of the same.
• Designing the Process and the flow for the new projects.
• Train and mentor subordinates/new recruits for enhancing skills to make the QA plan more effective.
• Maintain records and project related documentation.
• Interact with customer, external/internal to address technical aspects of projects.

Significant Accomplishments thus far;

 

As Process QA Lead
• Redefined the QA plan and suggested the changes in the process to improve the quality and productivity.
• Improved the MIS reporting systems to track online production status using MS Office.
• Amplified the Process Quality Group and taken the responsibility of Training.
• Motivated complete staff to DO THE RIGHT THINGS RIGHT AT FIRST TIME.
• Successfully trained subordinates according to individual strengths and extended the support to manage the people and make the QA plan more effective. 

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