Mr. Simon Blint |
| Head of Visitor Services |
| San Francisco Museum of Modern Art |
|
San Francisco Bay Area, United States |
About Mr. Simon Blint
If you've frequented one of San Francisco, California's many museums and theaters in the past 12 years, odds are the tours you took, tickets you purchased, and the performances and exhibits that captivated you were in some way affected by Simon Blint, a customer service specialist with over 20 years of experience.
Simon Blint's foray into the dynamic world of customer service began at Cal Performances, a theater located at Blint's alma mater, the University of California, Berkeley. Serving as Head Cashier from 1995 to 1997 before graduating to Interim Ticket Office Manger in 1998, Simon was at the head of daily ticket office operations, which included hiring, scheduling, and supervising a team of 25 part-time cashiers. To aid cashier knowledge of theater ticketing software, Blint led training curriculum development and implementation. Simon Blint also captained cashier register balancing, deposit accuracy, and both Group and night-of-show sales operations.
Always seeking new opportunities to expand his burgeoning skill set, Simon Blint accepted the role of Visitor Services Manager at ZEUM, San Francisco's pre-eminent children's museum, in 1998. There, Blint was responsible for the hiring, supervision, and training of all Visitor Services Staff, a department that encompassed Admission Desk, Exhibit Guides, and Floor Managers. Additionally, Simon Blint served as a member of the exhibit design team and was the Project Manager for all internal signage needs, a duty which saw Blint take a hands-on approach in the construction of both internal and external signage materials.
Adding another cap to the many he wore day-to-day at ZEUM, Simon Blint also oversaw daily Admission Desk activities, which included hiring and training all admissions and box office staff as well as establishing policies and procedures for customer service and the box office. Simon Blint also acted as a liaison to outside agencies, promoters, and artist representatives. Furthermore, Simon Blint maintained a proactive role in private customer event booking and communications. In addition, Blint oversaw ZEUM’s teen internship program, the ZEUM Masters.
In 2003, Simon Blint took the skills and experiences of his time spent at Cal Performances to the Asian Art Museum where he managed the daily functions of Admissions, including training and supervising cashiers, ticket takers, staff members, and volunteers stationed at the information desk, while developing policies pertaining to VIP admissions, tourists, and the general public needs. Even while ensconced in other duties such as managing receipts and processing admissions sales and income, Simon Blint made time to personally attend to visitor inquiries and oversaw both attendance and revenue tracking.
Simon Blint currently serves with the San Francisco Museum of Modern Art, where he has spent the last five years coordinating direct relations for the museums average yearly attendance of over 750,000 as Head of Visitor Services. As one of the individuals most responsible for the experience of museum patrons, Simon Blint collaborates with other museum departments, working to promote revenue generation through ticket admission, donations, and the museum's self-guided audio tours. An advocate for visitor needs, Simon Blint personally led the museum's front line team through the highest-attended exhibition in the museum’s 75 year history while simultaneously developing methods for decreasing wait times for visitors.
Regardless of his title or location, Simon Blint juggles many professional duties while keeping one objective at the forefront of his mind: searching for new ways to increase customer satisfaction.
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