martin smethurst B.A

 

martin smethurst - Professional Summary:     An experienced Field Sales Manager with proven ability in sales and customer service. Excellent communication skills gained from 20 years in high profile positions. Possessing the ability to work under pressure to meet targets and deadlines, motivate others and achieve objectives. KEY SKILLS:

? Provided effective team management to lead and motivate a team of up to 15 Direct Sales staff.

? Worked under pressure to meet deadlines and hit budgeted sales and service targets.

? Carried out observations to ensure sales are handled in accordance with Compliance and Company’s standards.

? Successfully set up a Direct sales team, implementing targets and reporting feedback to the Sales Manager.

? Maintained the Company’s standard of performance and quality customer service through motivation, coaching, training and development.

? Produced process maps to continually review and improve procedures, implementing changes where necessary.

? Completed regular one to one performance reviews and annual performance related pay reviews and appraisals.

? Controlled and monitored standards of performance, attendance, time keeping and discipline of full time and part time staff.

? Maintained consistent communications with internal and external customers to a high standard.

? Resolved complex customer complaints over the telephone and in writing and home visits.

? Experienced in the recruitment of sales staff.

? Actively involved in planning and forecasting sales volumes, organising shift patterns and rotas.

? Undertook the analysis of statistical data to enable production of all management reports.

? Involved in various quality improvement projects.

? Conducted induction training on sales, procedures and systems for groups of up to 10 new recruits.

? Computer literate with PC and some spreadsheet experience.



CAREER SUMMARY

BT Local Business Mobile/Data Specialist B2B 2008 to date

Responsibilities:
• Mobile sales lead for the BT Local Business
• Provide advice, guidance on coaching to colleagues and customers on the entire mobile portfolio (including Voice, GPRS, and Mobile Data Devices (for example Blackberry)
• Typically responsible for a number of small - medium sized accounts, or in some instances, as the single point of contact for larger clients
• Point of contact for customers
• Meeting customers face-to-face, in order to get to know and understand their business
• Actively building and developing relationships with customers
• Advising customers on the best solutions to help them make the most out of information and communication technology, focusing primarily on the mobility portfolio
• Proactively selling BT’s extensive product portfolio to customers
• May have responsibility for outbound sales prospecting and opportunities.
• Responsible for meeting challenging sales targets through pro-actively selling BT products and services to business customers
• Promote the whole of the BT portfolio
• Meeting customers' future needs and guiding them through the changes towards converged solutions
• To ensure customer satisfaction, including prompt dealing with customer complaints or concerns
• Develop a good knowledge and understanding of the BT product and service portfolio, for example, telephone system technologies including VOIP, convergent voice and data systems, broadband, mobile and data
• To maintain knowledge of, and report upwards on, new developments in the market place, especially with regard to accounts and prospects.
• To generate sales opportunities and generate quality leads for other product areas.



Telewest Communications Field Sales Manager B2C/B2B 1997 to 2008
Crown Computers ltd Showroom Sales Manager B2B 1996 to 1998
Aspecto Clothing Co Ltd Retail Manager 1993 to 1996
Wardrobe Ltd Retail Manager 1990 to 1993
L’Homme Retail Manager 1988 to 1990
Alexandra Arms Partner/ Owner 1984 to 1987
Platt Saco Lowell Miller/Engineer 1974 to 1981

EXTERNAL TRAINING
HND Mechanical Engineering Communication skills
Supervising and supporting the team Management skills training
Developing a customer-oriented culture First aid basic
Customer care Coaching person to person
Training Trainer’s course

INTERNAL TRAINING

Managing sales performance Appraisal training
Sales skills training Recruitment skills
Presentation skills Valuing individual people
Sales and service course BT internal Business Sales
Accredited One View Customers IT Matters
Mobiles Specialist Training Data Training
BT Sales Skills Mobile blackberry accredited
BT Mobius Training Apollo Bt Systems accredited training

EDUCATION

CSE and O level standard education in 9 subjects including Maths and English.
FACA licence Coach with a full Coaching football licence.

LEISURE INTERESTS

I have co-built my own web shop selling space to advertisers and manufactures of football goods, kits training equipment, medical equipment for amateur football leagues.
I am the Chief Executive amateur junior football club, Coaching planning and organising events and fund raising. I set up the Club in 2001 and have secured Charter Standard level and we now own and run our own Football Pitch. I am leading negotiations with the Local Council, Sport England and the Church of England the original land owners. After 4 years I was then awarded the usage of the pitches on a pepper corn rent for my Club.
I am also Community Group Committee member for the local Community project. I was award community group leader of the year by Wigan council.
I also enjoy going Coaching Youth Football. I am very active within the Local Schools giving community football coaching to young Children and Adults.

PERSONAL DETAILS

Nationality: British
Mobility: Full clean driving licence

 

 

martin smethurst - Professional Experience:     

 

 

martin smethurst - Education:     [

 

 

martin smethurst - Interests:     Brian Eno, Art, fashion, Bryan Ferry ,David Bryne, Polictics 

 

 

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