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Mark C Thompson    

Mark C Thompson

Senior executive coach, bestselling
author and keynote speaker. 

P.O. Box 20700, Stanford, California, 94309-0070,
United States

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About Mark C Thompson

One of the most successful senior business communication executives and angel investors of our time, Mark C. Thompson is Charles Schwab's former Chief Customer Experience Officer, Chief Communications Officer and Executive Producer of Schwab.com.

During his tenure, Schwab's client assets grew ten-fold to more than $800 billion dollars in over 5 million accounts.


Mark Thompson is a widely recognized expert on Built to Last (coauthored by Jim Collins and Jerry Porras). While at Stanford, Thompson and Porras joined forces to launch a global study to create the international bestseller: Success Built to Last.


For your keynote, Thompson will use the principles of Built to Last, Good to Great and Level V Leadership specifically applied to your organization and industry.


Mark Thompson will interview your managers prior to his keynote to make sure his message clearly supports your organization's goals and objectives.


In 2010, the American Management Association published Now, Build a Great Business—ranked #2 overall on the USAToday, Barnes & Noble and Wall Street Journal bestseller lists, and #1 on Barnes & Noble and Amazon in 3 categories: Leadership, Management and Entrepreneurial Innovation. Mark also edited books for Harvard Business Press—Weathering the Storm and Crisis As Opportunity.


Thompson is Chairman of the American Express Leadership Series on Facebook for Peter Drucker's Leader to Leader Institute. The series features Jim Collins, Richard Branson, Bill Gates, Ford CEO Alan Mulally, Zappos founder Tony Hsieh and over 100 other leaders. Thompson is a Member of the Board of the Leader to Leader Institute and is an investor and advisor to 8 companies. He has served on the faculty of the World Economic Forum, John F. Kennedy University, and a scholar at Stanford University.



1) Make Change Happen – How World-class Teams Lead Change Faster

2) Make Sales Happen – Level 5 Sales Growth & Good to Great Performance

3) Built to Last – Customer Service


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