Makeela Searles



Makeela Searles developed her communication and customer service expertise in a series of increasingly responsible positions dealing with the public. At the Brown Sugar Restaurant and the Royal Westmoreland golf resort cafe on Barbados in the West Indies, she became proficient in handling money and ensuring effective customer service. As a Phone Technician at Barbados Business Machines Ltd., Makeela Searles dealt with customers returning defective cellular phones and programmed cell phones for new customers. The environment at this company was vital to developing her ability to work as part of a team. At Mercury Rising Development & Construction in Belmont, Massachusetts, Makeela Searles perfected her telephone presence. As an Office Assistant, she scheduled appointments, handled vendor requests, and took other incoming calls. In addition, Makeela Searles interacted with office staff, aided in procuring office supplies, provided support for the management, and expanded her computer knowledge. She maintains proficiency in Microsoft Office, including Word and Excel. The skills she gained in previous employment have served Makeela Searles well at Massachusetts General Hospital in Boston, where she received two promotions in just three years. Currently a Patient Service Coordinator at the hospital, Makeela Searles greets and checks in patients, verifying their personal and clinical information. When necessary, she arranges escorts to lead patients to the appropriate testing areas. In other duties, Makeela Searles maintains patient confidentiality while processing telephone calls and scheduling tests. In Barbados, Makeela Searles attended Samuel Jackman Prescod Polytechnic, which offers vocational and technical training in a number of disciplines. At Northeastern University in Boston, she took business management courses. Makeela Searles currently studies business management at Bunker Hill Community College in Boston. In her leisure time, she enjoys shopping and cooking.

 

 

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