About Les Phillimore
An influential senior Operations Manager with a wide portfolio of senior level business expertise gained within fast-moving multi-site field operations; multi-disciplined business management and high-profile CRM. Personal gravitas; a FTSE 100 pedigree; exemplary people and strong networking skills consistently deliver operational excellence across the multi-channel B2B / B2C / Reseller, SME; Plc networks
ACTIVELY SEEKING WORK
les.phillimore@talk21.com: Mobile: 0791 770 1390: Home: 0116 275 3763
Professional Experience:
Business Development
Led the brand; project management and business networking for next-generation products with trans-Atlantic & UK coordination and direct responsibility for delivering the complete product; sales model, Web UI and operating solution to market
Implemented business alliances for sales and market entry strategies with responsibility for commercial modelling, market testing, training, staff engagement, forecasting and corporate presentations.
Implemented “under-the-radar” alliances for joint product / market development, ensuring competitive advantage.
Undertook the strategic review and market entry strategy of a ground-breaking; $m-multi USA start-up / UK Plc joint venture taking direct responsibility for the UK operation.
Designed and renegotiated the sales, marketing and installation programme with Enterprise Inns Plc; the USA backers and the third-party service network delivering a successful; time-critical UK-wide sales and operational service solution.
Detail driven; process orientated strategic manager consistently establishes brand loyalty and business growth through right-first-time methodologies and process improvement.
People
Exemplary HRM with experience in recruitment, redundancy, staff re-deployment, change management, tribunals and disciplinary and grievance procedures.
Highly skilled remote / matrix; business unit manager C: 400+ staff and multiple SLA’s encompassing front & back-office, sales & client management, field operations, equipment installation and servicing, after-sales and administration.
Skilled and effective staff developer, mentor and succession planner up to senior manager level with exceptional appraisal, performance management and goal-setting techniques.
Finance and planning
Secured USA investor and UK stakeholder support for revised business ramp-up through a re-modelled business plan, market alignment and re-formulation of budgets and forecasts.
Highly skilled business planning, budgetary and P & L control manager for multi-disciplined; multi-£m; multi-line accounts in both the private and public sector.
Skilled developer of short-medium term £multi-m business plans ensuring stakeholder support and product development time-lines.
Extensive senior level experience of finance, planning, budgeting and P & L control.
SLA / KPI
Highly skilled performance manager who capitalises on statistical data and employee drivers to exceed SLA requirements.
Skilled at integrating KPI data into business and personal development plans.
Experienced in identifying new performance drivers to surpass current indicators and formulate enhanced reporting and performance feedback systems.
QUALIFICATIONS
Master of Business Administration
Postgraduate Diploma in Strategic Management
Postgraduate Diploma in Management Studies
PERSONAL TRAINING AND DEVELOPMENT
Sales Management & Motivation Finance & Planning Budgeting Procedures
Leadership & Motivation Project Management Presentation Skills
Investors in People Appraisal Techniques Communication Skills
Managing Change Change Management Counselling Skills
Managing People & Organisations Employee Relations Instruction & Supervision
Intermediate Health & Safety
Interests:
Ancient histroy
Business
Parish Councillor
Les Phillimore Links
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