Leonard Townsend B.A

 

Leonard Townsend - Professional Summary:    Agency/Company Profile:
Leonard is a pragmatic, reliable and commercially aware senior IT manager and professional consultant. Leonard has shown that he is able to learn and adapt quickly, possessing a good flair for people management and leadership skills. In practice Leonard leads by example, modelling the way and is always challenging and improving the process. He believes in himself and that he can make a difference.

He enjoys working with a team and has shown he is adept in leading, designing or implementing projects to their conclusion or being a key member of the project team. He is also competent in, and an innovator of, quality procedures and providing business solutions to business requirements and processes.

Leonard has a vast and wide technical skill area especially around the Programming and Development, Databases, ISO Quality Auditor, Voice, IVR and Telecomm industry and as such is a relevant expert in these areas. He still thoroughly enjoys a "hands on" role too.

 

Personal Statement:
I believe as a key member of any organisation in constantly challenging and improving the process, by searching for opportunities to change the ‘Status Quo', i.e. continually improving quality procedures. I believe I can make a difference and I would share this inspired vision by trying to envision the future, creating new ideals and image of the organisation.

To achieve these goals I model the way, leading by example and influence others to action by building a spirited and strong team and involving others, influencing them to help themselves. I would ensure we have a mutual, respectful understanding of achievements, which would strengthen the team, making each member feel more capable, more powerful and able to achieve. To this end I have a "hands on" approach to my roles and involvement in the whole life cycle of a project.

ine, call centre, IT and network solutions for large companies (e.g. Barclaycard, Barclay's Bank, Nortel, ATOS-Origin and BASE (KPN Orange) in Europe.
Previously at Broadsystem (News International) heading up the IVR Operations department, delivering solutions for COI, GMTV and Celador e.g. "Who Wants to Be a Millionaire". Later my remit encompassed all Telecom solutions, IT and network infrastructure and support.
Previously with Periphonics (Nortel Networks), in the forefront of the telecomm industry as a multi-resource project manager/leader and senior developer throughout the whole project life cycle, delivering automated call centre solutions and voice enabled systems within multiple projects.
Prior to Nortel, was a freelance professional for 6 years working with companies such as: Barclays, BCL Leisure, BT, Norwich Union, Guardian Royal Exchange, RGL Leisure and Belling Engineering as a System Analyst/Developer responsible for delivering finance, insurance and pension projects.
Headed up a bespoke software house, (LVT Computer Systems), for 4 years providing delivery of solutions to the: car, financial, leisure and private health industries.

 

 

Leonard Townsend - Professional Experience:     From July 2002, freelancing as an Architect / Project Manager / Consultant / Developer, working primarily on Voice/Data telecommunication, mobile and fixed-line, call centre, IT and network solutions for large companies (e.g. Barclaycard, Barclay's Bank, Nortel, ATOS-Origin and BASE (KPN Orange) in Europe.
Previously at Broadsystem (News International) heading up the IVR Operations department, delivering solutions for COI, GMTV and Celador e.g. "Who Wants to Be a Millionaire". Later my remit encompassed all Telecom solutions, IT and network infrastructure and support.
Previously with Periphonics (Nortel Networks), in the forefront of the telecomm industry as a multi-resource project manager/leader and senior developer throughout the whole project life cycle, delivering automated call centre solutions and voice enabled systems within multiple projects.
Prior to Nortel, was a freelance professional for 6 years working with companies such as: Barclays, BCL Leisure, BT, Norwich Union, Guardian Royal Exchange, RGL Leisure and Belling Engineering as a System Analyst/Developer responsible for delivering finance, insurance and pension projects.
Headed up a bespoke software house, (LVT Computer Systems), for 4 years providing delivery of solutions to the: car, financial, leisure and private health industries.

 

 

Leonard Townsend - Education:    Man Management, People Skills, Project/Team Leading {Good Level}
Service and Product Delivery/Development {Very good to Expert Level}
Business processes and solutions {Very Good}
System Analysis, Design & Architecture {Very Good to Expert Level}
Customer and User Support/Facing {Very Good Level}
Technical Support (Services/Software/Hardware) {Very Good Level}
Technical Specialist/Consultant/Architect {Good to Very Good Level}
High-Level/Detailed Technical Design documents {Very Good Level}
Functional Specification, Test Plan/Case documents {Very Good Level}
Implementation/Programming/Development/Design {Good Level to Expert}
CRM/CTI/EContact Suite/Call Centre/Mobile {Good Level}
Telephony and Host Protocols and Connectivity (Good to Expert Level)
Telecoms & Mobile/Fixed/IN Networks {Good Level}
Flexible Call Manger (FCM), Web Admin Tools (WAT) {Good Level}
Mobile Networks/Services, IN service creation (Good Level)
Prepaid & Post-paid design & development {Good Level}
Voice (Recording, Recognition & Verification) (Very Good Level)
Developing and Object OO/OOD Methodologies {Good to Expert Level}
Network Integrating/Planning/Architecture, CSA {Good to Expert Level}
Quality Control (ISO & TickIT), Technical Authoring {Good Level}
Telephony Systems review, Research and Analysis {Good Level}
Function Specifications/Test Plans/Technical Design {Good Level}
Support, Trouble Shooting/Tracking, Problem Solving {Good Level to Very Good Level}
Feasibility, Innovation, Creativity, Prototyping {Good Level to Very Good Level}

 In the performance of my duties, I have overall responsibility for leading and delivery of telecom voice and data technology projects and processes associated with voice-based transactions. This includes identifying technologies that may improve the revenue or profitability of the company within its chosen markets (e.g. IN, EContact Suite, CRM, CTI, and Mobile), and also voice technologies that may expand available markets. I am also responsible for mentoring team members.
In these roles I have continued to use a hands-on approach where necessary in the implementation, delivery and installation of the projects, especially on protocol programming using Batch File, C++, Java, Perl, Visual Basic, VoiceXML, UNIX Scripting, and Oracle/MS 2000/MS SQL Databases accessed using SQL and Forms.

Leonard Townsend - Interests:   

 

 

LookupPage is a powerful marketing tool which helps users to enhance their web presence and increase online visibility.

 

LookupPage - It's all about you