Back when he founded an IT company back in 2003, Andrew Lucas chairman Krystian Zajac picked up a crucially important lesson: that there is no such thing as a one-size-fits-all approach to successful business relationships. With an affluent clientele largely based in the well-to-do area of Hampstead, North London, Krystian’s customer-first approach built the foundations of a very successful business – and now one of the leading smart home installers in Europe.
Having initially moved across into smart home technology after a few clients expressed their interest in such systems, Krystian quickly established Andrew Lucas as a premium smart home business, pairing extensive technical know-how with the same good old fashioned personal touch that formed the cornerstone of his IT business. By taking the time to work out exactly what a client wanted, rather than simply specifying the same identikit systems as their competitors, Andrew Lucas has gone from strength to strength, working on unique properties both in London and as far flung as the mountains of Switzerland and the deserts of Oman.
Andrew Lucas London focuses on an end-to-end customer journey which informs each and every one of its projects. In the first instance, one of the company’s senior personnel will meet with the client to discuss their needs in detail, ensuring that the solutions that are to be proposed are in line with customer expectations. Following this the project is designed and presented to the client in virtual reality, allowing them to walk through their smart home before construction takes place.