KCOM Management

 

KCOM Programs:

 

Business Writing that Works

Advanced Writing Skills

Writing Reports and Proposals

Research Skills

Technical Report Writing

Communication Skills

Interpersonal Skills

Personal Productivity

Conquering Your Fear of Speaking in Public

Public Speaking: Presentation Survival School

Public Speaking: Speaking Under Pressure

Delivering Winning Presentations: Standing out from the rest

Customer Service: Critical Elements of Customer Service

Getting Stuff Done: Personal Development Boot Camp

Working Smarter: Using Technology to your Advantage

Customer Relationship Management (CRM)

Effective Complaint Handling

Core Negotiation Skills

Building Relationships for Success in Sales

Sales and Customer Service Training for Call Center Agents

Dynamite Sales Presentations

Overcoming Objections to Nail the Sale

Prospecting for Leads like a Pro

Selling Smarter

Telemarketing: Using the Telephone as a Sales Tool

Selling Professional Services

Skills for the Administrative Assistant

Facilitation Skills

The Practical Trainer

Survival Skills for the New Trainer

Advanced Skills for the Practical Trainer

Developing Your Training Program

Train-the-Trainer - Inspire, Motivate, and Educate

Using Activities to Make Training Fun

Marketing and Sales

Negotiating for Results

Project Management Fundamentals

Understanding Project Management

Intermediate Project Management

Advanced Project Management

Accounting Skills for the New Supervisor

Developing and Maintaining a Business Succession Plan

Conducting Effective Performance Reviews

Conflict Resolution: Getting Along in the Workplace

Employee Dispute Resolution: Mediation through Peer Review

Hiring for Success: Behavioral Interviewing Techniques

Orientation Handbook: Getting Employees Off to a Good Start

Performance Management: Managing Employee Performance

Coaching: A Leadership Skill

Talent Management

360 Degree Feedback

Conflict Resolution: Dealing with Difficult People

Delegation: The Art of Delegating Effectively

Performance Appraisal

Training Needs Analysis

Human Resource Management (HRM)

HRM - Recruitment and Selection

Interviewing Skills

Job Analysis & Job Design

Balanced Scorecard Basics

Coaching and Mentoring

Problem Solving and Decision Making

Creative Problem Solving

Critical Thinking

Effective Planning & Scheduling

Human Resources Training: HR for the Non HR Manager

Leadership Skills for Supervisors

Leadership Qualities for Peak Performance: Developing and Transforming Managers into Leaders

The ABCs of Supervising Others

The Professional Supervisor

The Minute Taker's Workshop

Time Management: Getting Organized

Secrets of Change Management

Benchmarking Techniques

Change Management: Change and How to Deal With It

Meeting Management: The Art of Making Meetings Work