Graham Roberts-Phelps

"The purpose of a business is to create and keep a customer - everything else is detail."

I specialise in helping companies, sell smarter, serve customers better, communicate clearer and focus sharper. I do this through hands-on management advice and assistance, business training, coaching and consultancy. Since 1993, and have personally trained and worked with over 20,000 people, in 25 different countries, from hundreds of organisations. I have also written over ten books on training and business.

Whatever your business, it is likely that you are effected in some way by the current economic conditions. ‘Business as usual' is probably not the best response in this case. What is needed is a complete review of your sales methods, tactics and strategy and the implementation of some new approaches to generating business. website - click here

Call: 0845 050 6386 / + 44 7515 851691
contact@grahamphelps.com

 

I have been training, coaching and consulting since 1993, and have personally trained over 20,000 people, in 25 different countries, from hundreds of organisations. These span all industries and types of business. In this time I have developed a unique series of modules and approaches based on what really works. I have also written over ten books on training and business. International enquiries welcome, different language consultants available.

 

Here are some of the skill and topic areas:

Business skills

• Managing priorities and meeting deadlines
• Business influence and client facing skills
• Executive presentation skills
• Business writing skills

Sales training

• Consultative selling skills
• Sales Accelerator (advanced selling)
• Organised Persistence: developing new business
• PROFIT: Major account management
• Strategies for the complex sale
• Writing winning sales proposals

Customer service

• Brilliant customer service
• Service with a sale
• Dealing with difficult clients
• Customer service for technical specialists
• Training program design

Design, development and deployment of training courses, materials and online learning programs.
NLP Master Trainer.

 

 

Career highlights:
• Head of Sales Performance at Thomson Reuters
• Senior Consultant with Hoskyns (acquired by KPMG)
• Sales and Marketing Director Pearson Education
• Sales Manager ISC Systems - branch network IT solutions to banks and building societies.
• Major Account Manager Entre Computer Systems

 

Key qualities:

• Expert and highly knowledgeable at all aspects of business development, sales strategy and advanced selling techniques.
• Proven leadership and people-leadership skills.
• Successful track-record in major accounts
• Clear and convincing presenter and communicator.
• International experience and focus.
• Up to date with current marketing technologies.
• Highly success orientated and self motivated.
• • Able to build, develop, and manage virtual teams and networks.

 

 

Call: 0845 050 6386 / + 44 7515 851691   contact@grahamphelps.com

 

Business Skills, Sales and Customer Service Training
Business Skills, Sales and Customer Service Training - course outlines and information.

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