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Frank Jugo
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Frank Jugo

Area Director
 
Internal Revenue Service

78701, United States

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About Frank Jugo

Frank is currently an Area Director for the IRS Field Assistance organization in Austin. He is responsible for providing customer assistance 77 IRS offices in 13 states. His previous position was an IRS Field Director for Accounts Management in Austin, Texas in which he was responsible for providing customer assistance with tax and acccount related inquiries at three call centers and fraud detection at 10 cities with 195 managers and over 2,200 employees.

 

Frank's previous position was Director for the IRS Stakeholder Partnership, Education and Communications organization in Phoenix, Arizona. In that role he oversaw the Volunteer Income Tax Assistance (VITA), taxpayer education and electronic filing programs in thirteen states in the western portion of the USA which included Alaska and Hawaii.

 

Frank started his career in 1974 as a GS-4 seasonal Taxpayer Service Representative in Baltimore, Maryland. During his 36 years with the IRS, Frank has worked as a Taxpayer Serivce Specialist and Group Manager in Baltimore, Maryland, a National Office Program Analyst, and an Assistant Division Chief and Division Chief.

 

Frank has received the IRS Commissioner Award (the highest award that the IRS can bestow on an individual for a significant accomplishment), one for his work on the Resdesign of the IRS and the other for his work on a Notice Reengineering Project. He was also the recipient of one of the White House's Hammer Awards. He recently received another Commissioner's Award for his accomplishments in preventing fraud detection. He has also contributed to the organization by working with the American Bar Association to jointly create two new IRS publications to target domestic abuse victims and the elderly.

 

Frank is a native of Baltimore, Maryland. He holds a BS degree in Business Administration and a BA in Accounting from Loyola College in Baltimore, Maryland. He currently resides in Austin, Texas.

 

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