Faraz Javed Awan M.B.A

 

Faraz Javed Awan - Professional Summary:     

Seasoned, result-oriented manager with extensive knowledge in leading operations for both inbound & outbound contact centers

Some of the Key skills includes leading and driving people through inculcating a culture of performance amongst multicultural teams with team size varying from 40 to 300 full-time employees

Excellent in building a strong customer and employee relationship that leads to lower staff attrition, increased productivity and business growth

 

Proven track record of success and meeting the service requirements catering variety of customers alongwith motivating team to perform well under pressure and deliver the results by using the Workforce Management Tools.

 

 

Faraz Javed Awan - Professional Experience:

Manager Contact Centre - IQOL Bahrain - Zain Bahrain Outsourcers

Acting Contact Centre & Operations Manager - MENA Business Services Bahrain - Authority of Electricity & Water , TRA, Ministry of Health, Tamkeen Outsourcers

Assistant Manager Customer Services - World Call Wireless Pakistan [An OmanTel Company]

Floor Supervisor - Contact Centre South Region - Mobilink GSM [An Orascom Telecom Company]

Team Leader - Contact Centre South Region - Mobilink GSM [An Orascom Telecom Company]

 

Faraz Javed Awan - Education:    

Project Management [Will be appearing in Exams in June,2010]

Masters in Commerce [Major Finance]

Post Graduate Diploma Computer Sciences

 

 

Faraz Javed Awan - Interests:    

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