Calgary-based Emerald Management and Realty Ltd. is committed to helping property owners of all types successfully maintain and grow their real estate investments. By entrusting the maintenance of their property to Emerald Management and Realty Ltd., many clients have experienced significant returns without a significant time investment. For clients who own apartment buildings, a major part of Emerald Management and Realty Ltd.’s strategy is to set up on-site resident managers, who live in a building and are the first responders for tenant needs or emergency situations. Emerald Management and Realty Ltd. offers a comprehensive resident manager training program that prepares them for circumstances and emergencies that may arise. Whether a building has 8 units or 80, a trained resident manager can often make the difference in a crisis. Resident managers not only keep a building well maintained, but enhance the landlord’s credibility as well. By ensuring that tenant complaints and turnover remain low and identifying problems before they intensify, skilled resident managers can increase a property’s desirability and generate positive word-of-mouth reviews that make living in the building worth any rent.
The resident manager program at Emerald Management and Realty Ltd. consists of four phases. The first phase involves a rigorous selection procedure, including an orientation, review of a procedural manual, and an outline of the manager’s duties. The next step is an in-house seminar that allows experienced Emerald Management and Realty Ltd. professionals to train new managers in the key details of building maintenance. In the third phase, each resident manager receives technical training at Emerald Management and Realty Ltd. with courses in site management, tenant selection, mechanical systems, and records management. Finally, approved resident managers are placed in client buildings and are required to attend continuing education seminars that keep them apprised of new laws and best practices. To build morale, Emerald Management and Realty Ltd. also recognizes outstanding managers each month with awards and promotions, encouraging retention of skilled employees.
