Diane Fox

 Resume

Experienced General Manager, Customer Service Executive.
15 years experience in the food service industry.

Diane K. Fox
3330 Johns Court
Bensalem, PA 19020
dvmorris3@aol.com
Phone: 267-984-0354

OBJECTIVE?

To obtain a position with a growing company, one that can
utilize my current skills within Restaurant Management, Customer service and/or Staff Management
fields and offer room for potential growth and advancement. Seeking long term employment.

 

PROFESSIONAL PROFILE

15 years of successful experience in the food service business
Enthusiastic and motivated; enjoy developing and maintaining good
customer-colleague relations
Professional in appearance and presentation
Develop and implement policies and procedures to effectively manage a successful operation

PROFESSIONAL EXPERIENCE
Event Planning, Corporate & Private Catering, Sales & Marketing.
Management
Supervised staff of over twenty five
Assisted in the interviewing procedure and hiring of staff
Managed, motivated and trained staff; resolved communication issues
Scheduled work shifts, processed time sheets for payroll, wrote bi-yearly evaluations
P&L responsibility for over a $1.5 M/yr operation
Delegated multiple tasks to accomplish the productivity goals of the company .

Customer Service
Resolved wide range of customer problems, applying diplomacy and assertiveness
to: delivery delays, employee accountability, and unsatisfactory service
complaints
Maintained effective communication with customers, staff, and management
Managed to retain customer loyalty by providing extraordinary customer service
and making customer satisfaction a number one priority

WORK HISTORY

October, 2006. Pizza Hut Wing Street South Philadelphia, PA
Restaurant General Manager.
Training, hiring, Day to Day operations of Restaurant, Customer service, cash
handling, Sales Forecasting, scheduling, marketing, food ordering, Inventory,
P&Ls. Staffing, Team building. Restaurant General Manager in charge of the
Wachovia and Spectrum Accounts for Pizza Hut.

October 5, 2005 - May, 2006. Donato's Pizzeria Cherry Hill, NJ.
General Manager.
Marketing, day to day operations of restaurant, customer service, Cash flow,
Training staff, hiring/firing, sales forecasts, scheduling, Marketing, food
ordering, Inventory, Team building.

November 1986-September 2005 Vic's Caterers Newportville, PA
Operations Manager

Customer relations, Event planning for corporate customers at Veterans Stadium,
Private Catering Events for High End Executive Clientele.
Menu Design for corporate and private, on and off premise catering
Billing, accounts receivables, payroll, sales, Quick Books
Day to day operations of a $1.5M operation, Marketing.
Maintain all HACCP standard (last 3 health inspection scores: 91,93,95)

EDUCATION

Neshaminy Langhorne High School High School, Langhorne, PA Diploma.

Serve Safe Certified NRAEF Philadelphia, PA
Experior certified- Bucks county & Philadelphia, PA.

Current Salary: $44,000.00 plus benefits.

References: Available on request

 

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