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Dawn Johnson
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Dawn Johnson

Executive
 

United States

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Dawn Johnson - Professional Summary:   

 

An executive in the insurance and financial services industry for more than two decades, Dawn Johnson is a long-time resident of San Antonio, Texas. Working within United Services Automobile Association (USAA) since 1987, Ms. Johnson started as a Marketing Programs Specialist. Earning early recognition for her dedication and innovation, she was rapidly promoted within the Fortune 200 company and soon joined USAA’s Executive Council as its President and Chief Executive Officer of USAA Financial Planning Services. Headquartered in San Antonio, Texas, USAA is a members-based company that serves current and former military personnel. Dawn Johnson assisted in the establishment of the USAA Financial Advice Center, which provides free financial advice to its members, encourages better customer retention, and promotes USAA’s many products and services. Dawn Johnson also aided in developing the company's training program, Enterprise Partnerships. This program helped educate more than 15,000 service representatives, resulting in increased customer service and strengthening the firm's brand. Then Ms. Johnson accepted the position of Chief Executive Officer for USAA’s Alliance Services department. She promoted the company’s success by initiating a review of all outside partnerships and restructuring and increasing customer relationships to increase revenue.

 

Dawn Johnson is a graduate of Kansas State University where she majored in journalism and mass communications. Ms. Johnson also participated in the Stanford Graduate School of Business Executive Education program in California. She has participated in many work-related training programs, including the completion of requirements for a Series 7 General Securities License and Series 24 General Securities Principal License, and USAA’s Emerging Leaders Program. During her time in San Antonio, Dawn Johnson has supported Habitat for Humanity International, the Ronald McDonald House Charities, and United Way Worldwide. She has additionally donated to the efforts of San Antonio's Haven for Hope of Bexar County, the Jack and Jill Late Stage Cancer Foundation, and The Leukemia and Lymphoma Society.

 

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