About David Fields
David Fields - Professional Summary:
Passionate Customer service, trainer, writer, and speaker. Since 1987, David has been serving the public in one form or another. Customer service and associate engagement are both areas about which David is especially passionate. Legally Blind from birth, David was educated in both regular schools and schools for the blind. He is determined to keep his vision from keeping him from acomplishing his goals and uses every opportunity to advocate, and educate others regarding his condition. "Meet people where they are from where you are. Then move a little closer. Hopefully, you'll find common ground in the middle."
David Fields - Professional Experience:
Family Footwear Supervisor
J.C. Penney
March 2007 – Present
BASIC FUNCTION:
Lead Family Footwear sales associates in providing superior customer service to ensure sale and profit
objectives are met.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
1. Analyze available productivity report and benchmarking tools. Develop and execute plans to capitalize on
opportunities identified through reviewing such reports to meet sales and profit objectives.
2. Lead and coach associates in the Family Footwear department to ensure customer service provided meets
or exceeds standards established by the Company.
3. Plan selling associate activities through establishment of individual goals and monitoring performance to ensure all productivity standards are met. Develop staffing schedules that will maximize customer service within allocated hours. Ensure timely availability of qualified associates through active participation in the recruiting, interviewing, hiring, and training process.
4. Develop and conduct performance appraisals of assigned associates by evaluating the effectiveness of their personal customer service, selling skills, productivity and overall performance.
5. Ensure proper implementation of environment in the Family Footwear department. Assist and provide
leadership in the floor SET activities including replenishment, restocking, recovery, pricing and signing, and visual in the Family Footwear department.
6. Ensure all associates within Family Footwear department have a thorough understanding and participate in all shrinkage awareness programs.
7. Understand the Company’s Satisfaction Policy of creating a positive shopping experience while approving
customer returns, adjustments, refunds and exchanges.
8. Perform other management and support functions in the Family Footwear department as directed by the Store
Manager.
9. Assist Management in supporting Company sales building programs including Catalog Referrals, Credit, Gift
Card and other programs and promotions implemented by the Company.
Commission Footwear Sales Specialist
JC Penney
April 2006 – March 2007
BASIC FUNCTION:
Retail sales of Mens Womens and Childrens shoes in commission retail sales environment. Development of personal clients using contact management tools. Maintain Productivity standards and achieve or exceed established metrics for special orders, credit application acquisition, and customer service satisfaction scores.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
1. Ensure customer service provided meets
or exceeds the standard established by the Company.
2. Perform activities including replenishment, restocking, recovery, pricing and signing, and visual in the Family Footwear department.
3. Have a thorough understanding and participate in all shrinkage awareness programs.
AWARDS AND HONORS:
A. Featured on Company internal home page for outstanding customer service. (May 2006)
B. Associate of the Month. (August 2006)
Retail Sales Associate (shoes/clothes)
Dillards
June 2003 – April 2006
Retail sales of mens, womens, and children's shoes in a commission sales environment.
Development of personal clientele and prospecting with contact management tools.
Sales of mens clothing in department store environment.
Store manager
red wing shoe
Apparel & Fashion industry
1991 – 2005 (14 years)
Specialty Shoe Store Manager
Red Wing Shoe Company
March 1998 – November 2002 (4 years 9 months)
BASIC FUNCTION:
Full P&L responsibility for specialty, industrial shoe store. Full inventory control from buying through liquidation. Ensure sale and profit objectives are met.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
1. Analyze available productivity report and benchmarking tools. Develop and execute plans to capitalize on
opportunities identified through reviewing such reports to meet sales and profit objectives.
2. Plan selling associate activities through establishment of individual goals and monitoring performance to ensure all productivity standards are met. Develop staffing schedules that will maximize customer service within allocated hours. Ensure timely availability of qualified associates through active recruiting, interviewing, hiring, and training all staff for this store. Special focus on training staff in placing highly specialized products into technically specific environments.
3. Develop corporate account business from lead to fulfillment and collection with full accounts receivable responsibility. Utilize professional and trade contact management tools and techniques to source new business as well as maintain existing corporate and industrial relationships. Development of customized Corporate sales presentations at all company levels from Buyer through CEO.
Assistant Store Manager / Sales Associate
Redwing Shoe Company, INC
November 1991 – February 1998 (6 years 4 months)
BASIC FUNCTION:
Assume full responsibility for store operations during managerial absence.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
1. Sales of specialize industrial and commercial footwear to workers in technically specific environments. Maintain computerized client management files to support corporate billing and collections.
2. Prospect new account business using contact management and client development tools and techniques. Develop company profiles and assist in developing customized sales presentations for potential clients.
Retail Sales Associate
Finish Line
August 1990 – November 1991 (1 year 4 months)
Retail sales of athletic footwear and clothing, merchandising and training of new sales personnel
Call Formatter
National Data Corportation (U.S. Sprint)
June 1989 – January 1991 (1 year 8 months)
Inbound call processing for long distance phone carier. Processing of inbound/outbond call trafic through FTS2000 federal communications system for interdepartmental communications.
Certified for Federal Telecommunications System (FTS2000)
Recipient of Quality Choice award for outstanding customer service.
David Fields - Interests: Family, People, Marketing, Customer service, Associate engagement, Public speaking, Science / techknology, music, theater, travel
David Fields Links
Your Intro Music
A personal assessment / engagement exercise to help you pick you "intro music." A creative, fun approach at self assessment.The trouble with invisibility
A guide to enhancing associate engagement through increasing their visibility within the workplace.My Twitter feed
Professional rants, personal musings, humorous quips. Insight, Intellect, and intrigue.
