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Dana Caproon
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Dana Caproon

Field Service Engineer

33558, United States

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About Dana Caproon


Dana Caproon - Professional Summary:  30+ yrs of progressive automation experience in multiple industries.



Dana Caproon - Professional Experience:    US Navy, Honeywell, Inc., Olympus C.I.D., SmithKline Beecham Clinical Laboratories, Quest Diagnostics, Chiron Corporation, Hamilton Company, Immucor, Inc., Roche Diagnostics.



Dana Caproon - Education:    Advanced Electronics - US Navy, Manufacturer training - Building Automation Systems, Clinical Diagnostics Automation.



Dana Caproon - Interests:    Electronics, Computers, Martial Arts, Music, Films







20001 Holly Lake Place, Lutz, FL 33558, (813)335-0682


Over 30 years of progressive field service engineering and customer support experience. Skilled at managing high tech projects with a proven record of implementing innovative strategies for improving customer relations, reducing cost of services, and increasing efficiency.




ROCHE DIAGNOSTICS, Tampa, FL                                                                                2012 - Present




Install, maintain, and upgrade automated clinical diagnostics systems in healthcare facilities throughout the Tampa Bay area.


  • Work extensively with automated PC driven in vitro diagnostic analysis/robotics systems and network interfaces. 


IMMUCOR GAMMA, Tampa, FL                                                                                           2007 - 2012




Installed, serviced, and maintained automated immunohematology systems in Blood Banks, Hospitals, and Clinical Laboratories throughout the state of Florida.


  • Developed a perception of quality and dependability toward Immucor products and services in Tampa Bay area. 


THE HAMILTON COMPANY, Tampa, FL                                                                           2005 - 2007




Installed, serviced, and maintained custom laboratory automation system integrations in Research Facilities, Drug Discovery Laboratories, Clinical Laboratories, and Blood Banks. 


  • Selected to implement numerous nationwide robotics integrations based on technical and customer service skills. 


CHIRON CORPORATION, Tampa, FL                                                                                 2000 - 2005




Installed, serviced, and maintained Nucleic Acid Testing (NAT) systems throughout the United States.  Assisted in maintaining departmental budgeting requirements.


  • Selected for 10 week specialized training on TIGRIS DTS (the first fully automated NAT system.) 


SMITHKLINE BEECHAM / QUEST DIAGNOSTICS, Tampa, FL                                     1995-2000




Maintained and serviced assorted biomedical instrumentation installed by outside vendors.  Provided training in proper system maintenance and operation to laboratory equipment operators.


  • Implemented alternative parts sourcing and repair methods that saved in excess of $240,000 in 1996 alone.

DANA CAPROON                                                                                         

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OLYMPUS AMERICA, INC. (CID,) Tampa, Florida                                                              1990-1995




Responsible for installation, service, and maintenance of clinical analyzers throughout the Southeast United States.  Participated in sales of service contracts.


  • Increased sales of service contracts by 26% through innovative marketing strategies focusing customer attention on product reliability and maintainability.


HONEYWELL, INC. (CBG,) Miami Lakes, Florida                                                                1987-1990




Fully responsible for all phases of implementation of engineered computer system projects.  Performed system troubleshooting and corrected hardware and software deficiencies as necessary.


  • Orchestrated installation of PLCs and associated hardware for Fire/Security and Temperature Control Systems at Miami International Airport - project completed on time and within budget.



UNITED STATES NAVY, Jacksonville, Florida                                                                    1981 - 1987




Responsible for maintenance and repair of all shipborne electronic data processing equipment for the Naval Tactical Data System (NTDS).  Evaluated system operability and performed component level repairs as needed.


  • Hand-picked to provide technical supervision for system alignment and repair of inoperative consoles prior to critical Combat Systems Qualification and Acceptance Test.





Roche Diagnostics - Elecsys 2010, cobas e411, Integra 800, cobas 6000, cobas p512 &p612 

Immucor Gamma - Galileo, Echo, NEO 

The Hamilton Company - STAR Line, AT/AT+ 

Chiron Corporation - Procleix TIGRIS System Service 

SmithKline Beecham Clinical Laboratories - Tecan Genesis BMET II Service

Olympus America, Incorporated - PK7200, AU5200, AU800, REPLY, AU5000 Engineering

Honeywell, Incorporated - Control Systems Engineering, Delta 5200 Installation and Service                              United States Navy - Data Systems Technician Class A and C school

Computer Skills - Windows OSes, Mac OSX, and MS Office productivity software.  Currently pursuing A+ certification. 



REFERENCES  Available upon request.




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