Cyndi Ray is an operational management executive who most recently guided TIAA-CREF in Charlotte, North Carolina, as senior director for home lending. She developed the firm’s consumer home loan division, with a focus on ensuring that the financial institution’s strategic goals were met. Cyndi Ray also has more than a decade of leadership experience with JPMorgan Chase Mortgage Corporation. Recruited to the firm as sales supervisor in 1998, she built Chase Home Loan Direct’s Oracle channel from the ground up. She grew the team to include more than 30 mortgage consultants, managers, and loan processors.
Throughout the early 2000s, Cyndi Ray served as JPMorgan Chase assistant vice president and oversaw the expansion of a national sales team. She improved the management of loan pipeline activities and significantly enhanced productivity and customer satisfaction. A “Leaders Club/National Sales Award” recipient, she consistently led the firm in Chase Home Loan Direct production. Cyndi Ray ultimately achieved responsibility with the company as vice president of national sales development.