Credit Management

Serving hospitals and businesses throughout the Midwest for over 50 years, Credit Management of Grand Island, Nebraska, ensures that all of its clients receive comprehensive and accommodating customer service. To maintain its high standards of integrity and professionalism, Credit Management requires its staff to undergo extensive training. Company managers immerse all employees in the details of the Fair Debt Collection Practices Act, the Health Insurance Portability and Accountability Act, and other state laws applicable to account recovery. All staff members also attend quarterly training seminars to stay abreast of the evolving trends within the industry.

Credit Management is currently expanding its client services department, providing clients with more staff to answer questions and assist in all areas of decision-making. The account associates at Credit Management apply quick-thinking problem-solving abilities and well developed communication skills to address their clients’ myriad needs. Though persistent, they also exercise tact and patience whenever necessary, fully aware that some individuals have extenuating circumstances that make it difficult to pay a bill. Tactful and ethical, Credit Management representatives ensure that their clients’ relationships with their own customers and patients remain healthy.

Clients working with Credit Management benefit from a range of services that reduce costs and facilitate the account recovery process. The agency’s client recap reports provide an overview of total accounts listed, each accompanied by the amounts recovered per month. Credit Management’s secure online client services portal allows its clients to access progress updates, submit any new or relevant information, print detailed reports, and upload new account listings. Finally, Credit Management Marketing Representatives conduct free on-site seminars for its clients’ staffs, educating them on accounts receivables, credit risk management, and other means to improve their in-house collections efforts.