Christian Matenaers

Personal Information:

Name: Christian Alexander Matenaers
Address:

Telephone: 020 8248 2620
Mobile: 07813 038 697
E-mail: d3ngar@gmail.com
Nationality: German


Work Experience:

Jan 2007 – ongoing: SHOP.COM UK – Marketing Manager:
• Channel Management:
Managing the Commission Junction affiliate program and launching a new affiliate network affiliate program with OMG. Working with hundreds of online affiliate partners to acquire customers, maximise profit and retain existing affiliates and their loyal customers.
Managing the Amway co-branded partner site and the channels customers through emails, merchandising, printed advertising and Amway exhibitions
Other business partnerships with CPC shopping portals such as Pangora and Shopping.com and building new co-branded partner sites.
• Customer Relationship Management:
The weekly SHOP.COM newsletter’s creative brief and execution, working with merchant partners to drive incentive programs. Also developing in house promotional campaigns such as the ‘Harry Potter giveaway’. Managing the customer house-file through service emails.
Managing the Merchandising schedule.
• Business Intelligence:
Forecasting, Analysis on marketing campaigns. Report on housefile growth and merchandising placements. Manage the Customer Acquisition Spreadsheet & Key Performance Indicators (central reports for SHOP.COM fiancials)

Nov 2005 – Dec 2006: Contracting for eBay UK at both:

PayPal – Project Manager - UK Merchant Services:
• Analysis of marketing campaigns, channel partners and customer base
• Improving UK merchants’ PayPal integration and PayPal display
• B-2-B customer support
• Organising Multi-Merchant Marketing Campaigns
• Liaising with Tier 2 Channel Partners to have PayPal implemented in their product

Shopping (dot) com – Sales Representative:
• Establishing contact with sales leads
• Providing technical support
• Maintaining the CRM and Sales databases
• Pre- and post sales customer support
• Creating sales reports and site statistics

Jun 2005 – Nov 2005: Jetways Valeting Centre – Business Administrator:
• Handling day to day business activities, including opening and closing of the business day, stock management, work rotaries and wages
• Technical support for the company’s IT needs and Web-Design. Developing a work from home environment for the company owner and the companies website
• Creating sales forecasts and developing marketing strategies to ensure leading market-share and maximum revenue

Languages : German and English – both fluently

Computing & IT : System & Network Administration: Windows and Linux
Databases: SQL, Access, also sales and CRM-DB tools (Salesforce, Talisma)
Spreadsheets: Pivot-tables, Macros, debugging
Office packages: Presentations, Word-processing, Outlook
Computing languages: HTML, Pascal, Prolog, Logo (also learning Java at the moment)
Graphical & Web Design: Fireworks, Photoshop, Dreamweaver and The Gimp

Professional : Team management and training
Business to business sales and support (inbound and outbound)
Ability to work to deadlines
Account management
Liaising with Business partners and keeping good business relationships
Organise marketing campaigns with multiple partners

Personal : Problem solving & decision making
Self motivated
Fast learner
Highly dedicated

Interests : Film and Movie, Traveling, Computing

 

SHOP.COM UK