Charlene Wardrop

 

Charlene Wardrop

21, Blair Atholl Drive, Larkhall, ML9 2SJ
Telephone: 07988 668 843
Email: charlenewardrop@yahoo.co.uk

Professional Profile

A hard-working, reliable professional with excellent managerial experience gained from her roles as Team Leader and Resource Officer within South Lanarkshire Council. Capable of managing wide-ranging tasks requiring excellent organisational skills and attention to detail, always working to the best of her ability and with the best outcome for her employer in mind.   Enjoys working in busy, challenging environments and works equally well either as an individual or as part of a team.  Has extensive financial knowledge gained from her past positions, specifically within the areas of budgets, reconciliations and financial systems.  With excellent communication skills, and proven experience of working in busy, customer focused roles, she has the strength to motivate her team to achieve desired results whilst maintaining a happy working environment.

Objective

Looking to secure a new and challenging managerial position using her extensive experience and current studies to their greatest potential, ideally within an organisation which can offer the opportunity for further growth and career development in the long term

Career Summary

2009-Date

KWIK FIT, GLASGOW Call Centre Advisor

• Working full-time during the day with South Lanarkshire Council and part-time in the evenings undertaking insurance sales within the Kwik Fit call centre in Glasgow, winning employee of the year in February 2010 with a prize of £1000, achieving Executive status and a company car

 

1997-Date 2006-Date

SOUTH LANARKSHIRE COUNCIL Team Leader – St Mary’s Primary School

• Responsible for the overall management of the administration team including allocation of workload and ensuring the team works efficiently to provide a quality service, in line with council policies and procedures
• Managing the team effectively through advising of council policies and procedures, ensuring adherence to the absence management process and accurate recording of information, conducting return to work interviews as necessary
• Actively involved in the recruitment and selection process including interviewing candidates to assess their suitability for available positions within the team and developing appropriate staff rotas to meet the demands of the department
• Maintaining personnel and works records and conducting PDR’s for support staff within the team to highlight key work objectives and competencies relevant to their specific role, identifying specific training needs and organising training courses and further coaching where necessary
• Building strong working relationships within the team through adopting various methods of communication including holding regular team meetings and managing any issues to the expectations of the individual
• Providing advice and support to the Head Teacher with financial responsibilities including completing the income and expenditure statement, ensuring all school funds are updated and accurate for auditing purposes

 

2003-2008

Resource Officer, Advisory Centre

• Running and developing the resource library in a timely and efficient manner, delegating workload to the team and continually liaising with members to update information required both within the service and on the council website
• Providing training and additional support to members of the team on the Galaxy 2000 system, ensuring their level of knowledge is sufficient to undertake their specific job responsibilities
• Solely responsible for the annual resource services budget, undertaking all financial duties including paying invoices, raising orders, and checking accounts whilst gaining knowledge of all financial policies and processes
• Processing the lending and advising of educational books and topic boxes to teachers in line with curriculum guidelines

 

 

Career Summary cont…

2002-2003

Clerical Officer, Educational Resources

• Monitoring and controlling of all cluster budgets  within education, involving running various reports to ensure budgets lines are current and accurate, and highlighting discrepancies where appropriate
• Dealing with transport/bursary enquiries, and processing of all relevant paperwork including subsequent appeals on decisions
• Undertaking general financial tasks including processing invoices, raising orders and creditors payments, and processing of financial and statistical reports, and checking of teaching staff timesheets
• Running the DMS helpdesk on a daily basis ensuring the accurate logging of calls and timely processing of queries

 

2002	Clerical Officer (Job Share), Education Resources

• Assisting with all administrative and clerical procedures relating to school transport, higher school bursaries and the revenue budget including dealing with all enquiries and associated paperwork
• Collating school board budget statements and outturn statements on an annual basis, ensuring these were received by the stipulated deadline

 

1998-2002

Clerical Assistant, Education Resources

• Undertaking all clerical duties associated with school bursaries, mainstream school transport applications, and processing of invoices and reports for Heads of Education, entering all information accurately into the appropriate database
• Additionally assisting with the collating school board budget and outturn statements

 

1997-1998

Clerical Assistant, Assessors Department

• Providing clerical assistance to the Senior Surveyors to check the accuracy and detail for various documents including official records, operations, exclusions, title transfers and property tax statements
• Involved in electoral role duties including poll operations, ballot forms and postal voting, and checking of all confidential information as requested

Education and Qualifications

BA: HNC: SVQ Level 2: Higher Grade: 8 S Grades:

Business Studies (currently studying 2nd Year) HNC Business Administration and Information Management Administration English Including Mathematics

Further Training

• Chartered Institute of Insurance Certified (FSA Accredited)
• Front Line Managers Course
• Qualified First Aider and Anaphylaxis Trained

Key I.T. Skills

• Microsoft Word, Excel, PowerPoint, Click & Go, GIS Geographical Information, Adobe Reader, DMR, Budget 2000, Oracle Finance, Banner, Dialler and DMS

Personal Details

Driving Licence: Interests Include:	Full/Clean Teaching Highland Dancing
Other:	Qualified First Aider

References are available on request

 

 

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Charlene Wardrop