Carolyn Reid

Carolyn Reid

Management Consultant

CSR Consulting LLC


About Me

I am a visionary leader with over 20 years of experience in leadership, management and consulting. I have a unique approach for analysis that provides significant improvement to a business.  I use a holistic approach that determines the optimized business strategy based on the company’s core competency. Then I determine how to interpret that strategy into what needs to be done.
My work is designed to bring solid results to every client or employer I work with.   I am self motivated, driven, and determined to ensure successful outcomes.  The value that I can provide comes from my ability to quickly understand the organization's business, its industry, specific pain points and most importantly, its culture.
I have extensive experience and expertise in business process improvement, IT management and governance, technical project and program management, portfolio management, organizational change management, investment and strategic planning.
I have worked with organizations in many different industries.  Companies that I have worked with include: Honeywell, Motorola, Pfizer, Exelon Energy, AAA, CNA Insurance, Washington Mutual, Catholic Healthcare West, AARP, Defense Logistics Agency, GSA, US Special Operations Command (USSOCOM), Air Force, Perot Systems, IBM, Hydro Quebec and Oracle.
As a problem solver, I have provided business solutions to organizations with concerns in the areas of customer satisfaction, strategic alignment, project management and portfolio management processes, business case development, performance measurement and business process re-engineering.  I have improved areas such as; supplier contracts and pricing, process efficiency, project management, change management and cost reduction for the companies I has worked with or for.
Carolyn Reid - Professional Experience:     [ Not Updated Yet ] 


Professional Experience
Director of Management Consulting
Guident Technologies                                  4/2008 – 11/2011                 
Developed Practice specializing in Portfolio Management, Project Management, Business Transformation and Process Improvement. Developed methodology, negotiated partnerships and contracts. Business Development: developed proposals, white papers, targeted application solution demos and marketing materials. Led internal training program for PMP certification. Mentored consultants. Presented at Oracle Conference in 2011 and 2012.
US Air Force, Consultant (with Active Secret Clearance)
Project Manager, leading multi-year, multi-million dollar complex, enterprise wide program for the Air Force for Portfolio Management, Program Management, Investment Management and Project Lifecycle Management. The program provided a major business transformation to the Air Force Budgeting process, with this success leading to extending project scope out several years and adding more staff. Success story presented at Oracle Fed Forum 2010 and 2011 and Oracle Conference 2010.
AFRICOM, Consultant (with Active Secret Clearance)
Provided training and advice on best practice in Budgeting, Project Management and Performance Reporting.  
Hydro Quebec, Consultant – Applications
Implemented Enterprise Portfolio Management and Process Performance solution.
USSOCOM (US Special Operations Command), Engagement Manager
Turned around failing project. Centralized budgeting data and designed business case development solution.
Honeywell, Engagement Manager
Provided Project Management solution: Process Improvement and training for large user population.
Managing Consultant
Headstrong                                                                                                                       1/2008 – 4/2008                   
Working with a large cross-functional team, provided high value process and application solution to improve processes for the PMO Change Management, Budgeting, Project Management and Project Prioritization.
Portfolio Management Director
Perot Systems, Contract for Catholic Healthcare West (CHW) PMO             8/2006 – 1/2008           
Developed Perot Systems Portfolio Management and IT Governance consulting methodology.
Catholic Healthcare West, Portfolio Management Director, PMO
To solve the problem of high project failure rate: established project lifecycle management process, directed Portfolio Management and built solution to solve major business issues. Developed improved processes. Led Projects and staff: project management process improvement, data centralization, and application implementations Developed application integration roadmap. Provided analysis for application selection.
Portfolio Management Consulting Practice Director for Public Sector
Headstrong Consulting                1/2005 – 7/2006           
Established Headstrong Portfolio Management Practice for Public Sector. Developed consulting methodology & hired, trained and managed consultants. Led business development and strategic planning for the practice. Brought in $1,000,000 + contract in first week. Developed proposals and negotiated and managed contracts.
Defense Logistics Agency (DLA), Lead Consultant to CIO (on IBM / Headstrong team)
Led multi-year, multi-million dollar process & implementation solution. Valuable process improvement success in first year led to expanding the project scope in the future years. Provided analysis for application selection.
AARP, Engagement Manager (Working for ProSight)
Turned around failing project. Improved AARP project management processes and systems.
General Services Administration, Public Building Service (PBS) OCIO, Consultant
Developed IT future state strategic plan eliminating duplicate data, providing cost savings and reducing number of systems. Provided Commissioner with prioritization to tie IT investment to strategy.
CSR Consulting, LLC                   6/2003 – 1/2005
Independent Business Consultant: Engagement Manager, Business Development, Software and Process Solutions, Speaker, Writer, PMI Trainer, Expert in Project and Portfolio Software.
CSAA (Northeast region AAA) on contract to ProSight (now part of Oracle)
Project to set up Project Management as a service to AAA: Improved Project Management and Budgeting.
CNA Insurance on contract to ProSight (now part of Oracle)
Led implementation of solution for six-sigma business process improvement and application rationalization.  
Washington Mutual (Banking) on contract to ProSight (now part of Oracle)
Led quick turnaround project to set up best practice project portfolio management process and application.
Managing Principal, Director IT Consulting and Portfolio Management Consulting
Artemis International Corporation               6/2001 – 6/2003           
Leader on New Portfolio Management Software Product Development Team. Gathered industry requirements and developed and implemented Strategic Market Plan for new product. Managed Service delivery to IT clients. Led global consulting team.
Pfizer (Pharmaceutical Industry), Lead Consultant (on IBM/ Artemis team)
Team leader on worldwide Project & Resource Mgt process improvement and software implementation.
Exelon (Energy Industry), Engagement Manager
Provided operation Improvement of $3 Million ROI. Led project management & portfolio management solution implementation for recently merged businesses under Exelon Energy. Established Industry Best Practice.
PMP (Project Management Professional) Certification, PMI
Member 2011 PMP Certification Committee, US Conference
Leading member/ contributor to PMI Portfolio Management Standard
Provide Business and IT lectures, webinars, classes and published white papers
Skilled in MS Project, Visio, SharePoint, MS Office, Oracle Primavera 


About the company

CSR Consulting brings significant benefit to clients, solving problems, making improvements. Expertise in Organizational Change Management, Project Management, Portfolio Management and Process Improvement

Contact Information


United States