Brenda Runnebaum

 

Brenda Runnebaum - Professional Summary:     

Expertly organized and highly motivated, problem-solver Brenda Runnebaum can work independently as well as function as a team member to solve problems and provide superior customer service. She remains skilled at multitasking and meeting strict deadlines, and possesses excellent written and verbal communication skills. For the past 11 years, Brenda Runnebaum has put all of these attributes to work in various customer service positions, and her dedication has earned her an excellent reputation as a seasoned professional who can handle any issue that arises. At Kansas State University, where Brenda Runnebaum earned her Bachelor of Science in Hotel and Restaurant Management, she also served as Community Assistant of her West Hall dormitory, where she assisted the women who resided there by working to create a safe atmosphere, answering the phones, and providing keys to different rooms and residential facilities. Before graduating, Brenda Runnebaum took her skills to Capitol Plaza Hotel and Convention Center Topeka. She began as a Housekeeping Intern in the summer of 2000 before working as an Inspectress during her last semester at Kansas State. She worked for Capitol Plaza Hotel on the weekends, commuting to Topeka while balancing a full load of classes and continuing to work as a Community Assistant. After seven months as an Inspectress, Brenda Runnebaum gained a promotion to Guest Service Representative and Night Auditor. Brenda Runnebaum’s next professional endeavor took her to AAA Allied Group, where she accepted a position as Auto Travel Service Representative and won a Service Fee Award for the revenue she generated from airline sales. In addition, she attended AAA University, becoming the first Auto Travel Service Representative in Kansas to complete the program. Brenda Runnebaum held responsibility for a variety of duties at AAA Allied Group; she consistently met the corporate office’s branch goals each month for sales of upgrades and memberships while also balancing and depositing all revenue that resulted from membership dues, travel payments, and the like. Today, as Publications Consultant and Customer Service Coordinator at Jostens, Inc., Brenda Runnebaum significantly contributes to the Topeka, Kansas, manufacturer of custom yearbooks for schools. Brenda Runnebaum ensures that the client remains satisfied at all times and serves as the point person who works effectively and quickly to resolve any issues that may arise. In-house, Brenda Runnebaum coordinates with the sales representatives and production department to ensure things run smoothly. She provides clients with tours of the plant and also interviews potential candidates for company Customer Service Coordinator positions. When Brenda Runnebaum has free time, she enjoys listening to music, going to concerts, and traveling. In 2009, she became a fantasy football league champion when in her first season she defeated nine men. Brenda Runnebaum also enjoys reading, and particularly likes the works of humor novelist Rachel Gibson and Janet Evanovich, author of the Stephanie Plum series. 

 

Brenda Runnebaum - Professional Experience:     

Jostens
Publications Consultant, Customer Service Coordinator
Publishing
Topeka, KS US
07/1/2004 — 99/99/9999
•Liaison between sales representatives/schools and production to create quality yearbooks. •Train clients and sales representatives to prepare materials accurately for production purposes. •Research and resolve issues that may arise from either production or clients when necessary. •Coordinate and execute client visits and tours of the plant up to four days a week. •Input financial and product adjustments to clients thoroughly and efficiently. •Interview applicants for open Customer Service Coordinator positions.

Kansas State University
Community Assistant (West Hall)

8//1999 — 12//2000
•Helped provide a safe and productive environment for the women of West Hall 24-hours a day. •Answered phones and provided keys to rooms and resident facilities within the building. •Evaluated and interviewed applicants for open Community Assistant positions.

Capitol Plaza Hotel
Guest Service Representative, Night Auditor

1//2001 — 4//2002
•Checked guests in and out while listening and responding to requests and complaints. •Reserved rooms and accommodated guests need based on in-house availability. •Accepted cash and checks for payment and returned proper change on a daily basis. •Calculated monetary transactions within all departments to insure correctness.



AAA Allied Group
Auto Travel Service Representatives

4//2002 — 7//2004
•Significant sales of memberships/upgrades reaching all monthly branch goals set by corporate office. •Booked airline, hotel, and car reservations for both members and non-members. •Balanced and deposited daily revenue from tickets, membership payments, travel items, etc.

Capitol Plaza Hotel
Inspectress, Housekeeping Intern

5//2000 — 12//2000
•Cleaned and maintained hotel facilities and sent back room attendants when necessary. •Set weekly schedules and daily work assignments within department.

Brenda Runnebaum - Education:     Kansas State University
Hotel and Restaurant Management
B.S.
US
08/1/1995 — 12/1/2000 

 

Brenda Runnebaum - Interests:     

 

Music, Concerts, Travel, Books 2009 Fantasy Football League Champion - first season, beat nine men out for the championship. 

 

 

Brenda Runnebaum - LookupPage

Brenda Runnebaum on Twitter

Brenda Runnebaum on Posterous

Brenda Runnebaum on WordPress

Brenda Runnebaum on About.Me

Brenda Runnebaum on Multiply