Art Olender

Art Olender is the Managing Director of IEX EMEA, based in Utrecht in the Netherlands, and looks after all IEX sales and operations activities for Europe, Middle East and Africa. He is one of the founders of IEX and has been working in the contact center industry since 1986. Prior to moving to the Netherlands in 1998, Olender’s varied responsibilities at IEX have included sales, pre-sales, consulting, training, product support and product development. As a trainer/consultant, he helped contact centers of all sizes make effective use of their workforce management systems. In his earlier role in product development, he was responsible for the design and development of predictive dialing outbound systems, and ACD/MIS systems for medium to very large call centers.

Prior to joining IEX in 1986, he was the co-founder of a company that pioneered network operating system software for personal computers. He holds a BS degree in Mathematics and Systems and Information Science and an MS degree in Computer Science from Vanderbilt University.

IEX has been part of NICE Systems (NASDAQ: NICE) since 2006.