About Arthur Llagas
Supervisory and Managerial Level with almost 14 years of experience in leading, operational and retailing turnarounds. Consistently able to achieve noteworthy result in an ever-changing business environment. Proven track record in Marketing/Sales, Customer Relation and Human Resources Management with four reputable companies. Motivates and empowers others to attain goals and surpass corporate objectives.
PROFESSIONAL STRENGTHS
? Strategic Planning
? Building Client-Customer Relationship
? Customer Needs Assessment
? Motivating and Mentoring Staff Development
? Organization and Management
? Proficient in Computer Programming in Database Environment
? Knows how to make Business Review
EMPLOYMENT HISTORY
ROBINSONS-ABENSON APPLIANCES CORPORATION
May 11, 2007 to present
A joint venture between JG Summit Holdings and Abenson, Inc., that is engaged in appliance retailing. JG Summit Holdings is the holding company of the Gokongwei family to various business interests such as food processing, telecommunications, real estate, aviation, textile manufacturing, and retailing. Abenson, Inc. is currently the country’s leader in appliance retailing with more than 50 stores nationwide.
Accomplishments and Specific Functions:
? Making Sales Analysis and Performance Evaluation of different department and concessionaires to determine areas for improvement to increase sales and profit.
? Overseeing the overall operations of the store. Making sure that all departments are working efficiently to achieve smooth operations, good coordination, proper use of manpower and high quality of service to customers.
? Coordinates closely with the merchandising department with regards to Stock Management.
? Initialized move to decrease operating costs of at least 8% every month to increase profitability. Operating expense such as manpower, electric bill, water bill and supplies once controlled and properly monitored will yield a positive effect on cost reduction and increase in revenue.
? Coordinates with Mall Administration regarding sales generating supplier’s exhibits and use of extra free space for warehouse and stockrooms.
? Formulating unique sales and service strategies to eat up more market share against competition.
? Presently handling 3 stores namely; Shaw, Metroeast and Cainta.
ROBINSONS SUPERMARKET CORPORATION
Assistant Store Manager
February 16, 2005 to May 15, 2007
One of the leading companies engaged in supermarket retailing. A member of JG Summit Group. JG Summit Holdings is the holding company of the Gokongwei family to various business interests such as food processing, telecommunications, real estate, aviation, textile manufacturing, and retailing.
Accomplishments and Specific Functions:
? Primary responsible in overseeing the overall operations of the store especially the selling area. Overseeing all departments by properly monitoring stocks and better merchandising display that gears toward realizing company’s mission of providing better service, healthy consumption and value for money.
? Making Sales Analysis and Performance Evaluation of different department and concessionaires to determine areas for improvement to increase sales and profit.
? Initialized move to decrease operating costs of at least 10% every month to increase profitability. Operating expense such as manpower, electric bill, water bill and supplies once controlled and properly monitored will yield a positive effect on cost reduction and increase in revenue.
? Carried-out properly and effectively all marketing promotions in the store level to help increase the volume of sales, increase basket size and encourage customer’s patronage. Initiate in-store promotions by giving all unused premiums as instant giveaways to customers.
? Provided staff development training program such as customer service program to enhance employee development and improve the services provided by all front liners.
? Acted as the overall coordinator during semi-annual and annual inventory. Train and re-train all team leaders regarding the rules and procedure of inventory. Supervise and monitor the selling area and warehouse during inventory.
? In charge of two(2) Department Heads, one(1) Receiving Supervisor, one(1) Admin Officer, one(1) Cashiering Admin, two(2) Cashiering Supervisors, thirty(30) direct hired employee, one hundred fifty(150) merchandisers and promos, and thirty five(35) agency employee.
? Acted as Store Manager whenever the latter is in her leave of absence or in an official company business.
ROBINSONS-ABENSON APPLIANCES CORPORATION
Marketing Services Officer
Mach 21, 2003 to November 23, 2004
A joint venture between JG Summit Holdings and Abenson, Inc., that is engaged in appliance retailing. JG Summit Holdings is the holding company of the Gokongwei family to various business interests such as food processing, telecommunications, real estate, aviation, textile manufacturing, and retailing. Abenson, Inc. is currently the country’s leader in appliance retailing with more than 50 stores nationwide.
Accomplishments and Specific Functions:
? Member of the team that oversaw the turnaround of company owned and operated stores. This was accomplished by putting into place a program that upgraded the selling areas, improved the stores’ merchandising and sales promotion efforts, and trained the staff in customer service techniques. Effected a turnaround within the first year, transforming a P1million loss into P8.6 million profit.
? Requested promotional budget to the GM that resulted in an 18% increase in same store sales. Developed creative marketing and advertising promotions that included attractive premium items, discount programs, credit card tie-ups, mall exhibits, and mailers.
? Maximize the market’s profit contribution to R-Abenson Appliance by increasing sales and controlling expenses. Manage P600 million in sales; contribute approximately P25 million to R-Abenson in operating income.
? Helped the General Manager in preparing reports (three-year strategic plan) for the JG Summit Executive Committee, to meet corporate financial reporting requirements. The reports are being used by store managers in planning and controlling the business.
Specific Functions includes the following:
? Head of the Marketing Department
? Reporting directly to the General Manager
? Responsible for making annual marketing plan to be submitted to GM.
? Sourced out premium items for giveaways.
? Secured DTI permits used in promotions and marketing activities.
? Coordinated with supplier supports for exhibit, credit card promotions and branch opening support.
? Coordinator for Extended Warranty Program.
? Coordinated with credit card companies regarding reduce interest and 0% interest installment schemes.
? Went around to all branches to check if promotional banners, streamer and posters are properly in place during promotional period.
? Stock monitor of premium item’s inventory
? Daily Branch Sales monitoring.
? Panel Interviewer for Employee Regularization and Promotion of Branch Head and Department Head.
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