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Antony Dyson M.Sc

antonypdyson@gmail.com
 

KT2 5RN, United Kingdom

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About Antony Dyson

Antony Dyson - Professional Summary: 

 

Professional experience in the Financial Software, Media and Telecommunications industries. Strong customer service and customer support skills. Good analytical skills with an ability to manage other employees as well as being a key team member in project work based both in the UK and overseas. Professional experience has lead to a specific interest in formulating and delivering IT training and support. 

  

Antony Dyson - Technical Skills & Other Qualifications:

 

Clarity™ 8.1, Microsoft Office, XML Open Gateway, Microsoft Internet Explorer 7.0, Time Management training, SQL Oracle / Windows, Working Knowledge of HTML, Supervisory Skills training, OpenWorkbench / Microsoft Project, UNIX and Windows environments, Lotus Notes R6

 

Antony Dyson - Professional Experience:

 

DST Global Solutions - Surrey

 

UK Clarity™ Support Analyst - April 2006 to July 2009

Senior Support Analyst for the company’s Clarity Project and Portfolio management system.

Supported Clarity system in the company’s overseas offices as well as creating and conducting all UK based training for over 300 members of staff

Provided all user support and training for Clarity on site when the system was rolled out to over 150 staff in the Australian office. Project was successfully completed, on time and to budget.

Responsible for the creation of all procedural documentation and in house training literature for Clarity.

Assisted Project Managers with the use of OpenWorkbench and Microsoft Project applications used in conjunction with Clarity for scheduling functionality.

Reporting Analyst - March 2004 to March 2006

Responsible for providing regular and ad hoc reports for managers and senior managers from Clarity.

Designed and created weekly reporting extracts after the implementation of new Clarity system

Assisted project managers to easily and effectively review their various project performances using designed reports thus allowing them prioritise staff

workload most efficiently.

 

Front Desk & Delivery Team Manager - May 2000 to March 2004

Managed two departments whose role was maintaining the company Lotus Notes based call management system (PTS) and compiling and distributing bespoke software packages to clients using CD burning technologies and electronic file transfer protocols.

Responsible for coordinating all requests made, supervising work priorities for myself and other members of my teams thus able to work to strict SLAs and to a defined level of accuracy.

Conducted training and provided user support of the company’s internal Problem Tracking System.

Created ad hoc reports using PTS flexible reporting tool to provide key information to middle and senior management to allow the company’s Client Support division to monitor and improve performance in regard to their client’s SLA’s.

 

Front Desk Analyst - April 1998 to May 2000

Initial point of contact for clients who required International Support for their Asset Management Software.

Accurately comprehend client problems and questions and record the relevant information on the computer based call management system. Good communication skills and attention to detail.

Validated and processed all registration requests and responded to queries from clients regarding DST International’s HiService Customer Center website. This website has become the centralised communication point for Client access to product information and also access to updated software patches. Improved the speed and efficacy for clients.

Seconded to assist with the implementation of a new Lotus Notes based Problem Tracking System (PTS).

Schedule and personally train over 300 UK staff in PTS as well as write a full training guide for the system.

Installed the PTS system in the Company’s 7 overseas offices and provided personal tuition for their staff.

Responsible for globalisation of users of the new system within 9 months of the system going live in the UK.

 

HMV Direct Ltd – Middlesex

Customer Services Representative- February 1997 to April 1998

I was involved in HMV’s direct marketing division.

Responsible for responding to all incoming correspondence from the HMV website.

Importance of staying up to date with developments in Internet technology as well as having strong product knowledge. Substitution for my line manager in her absence gave me valuable experience in supervising work priorities for myself and other members of my team, and being able to work to deadlines and to a defined level of accuracy.

 

HMV (UK) Ltd – London

Senior Sales Assistant / Administration - April 1993 to February 1997

Sales, product buying and administrative positions within the company.

Developed my customer communications and services skills, face to face, over the telephone and through written correspondence.

 

British Telecom plc – London

Technical Officer - December 1987 to September 1991

Production of statistical information used for network planning.

Implemented new telephone traffic forecasting procedure for London.

 

Antony Dyson - Education:

 

MSc Information Technology                         

A one year course covering major aspects of IT.

Queen Mary & Westfield College                    

University of London

October 1991 - September 1992

Subject areas included:

 

Programming in C & Pascal

Electronic Systems

Telecommunications

Information System Design

 

BSc (Hons) Social Sciences - Grade 2.2                          

University of the South Bank                            

October 1984 - June 1987                                

Six subject areas:

 

Sociology

Social Policy

Economics

Psychology

Research Methods

Statistics

 

Antony Dyson - Interests: 

 

I enjoy playing music. I play keyboards and sing in two local bands. I’m currently involved in both live performance & recording.  I have previously compiled and distributed a CD of local musicians’ work for sale. This, allowed me to learn about music mastering, CD reproduction and distribution as well as promoting the finished product.

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