Andy Melpous Esq.

 

Andy Melpous - Professional Summary:     [ Not Updated Yet ]

A highly successful and competent senior professional with several years Interim, Consultancy and Corporate diverse sector experience in General Management, Operations, Change and Programme Management, Business Strategy and Development and Sales with major blue chip B2B and B2C organisations. Pragmatic, adaptable and performance driven a natural leader with the ability to develop and implement business improvement processes that create the inspiration, innovation, direction and drive that makes things happen

 

Key skills include:• 

• A hands on, people focused leadership and coaching style that motivates and engages others.

• Proven business change and turnaround programme management capability and experience

• Experienced in working with world-class intellectual properties and brands

• Accomplished in managing and engaging directly employed and contractor networks

• Highly commercial and experienced in managing P&L accounts, budgets and forecasts

• Experienced in managing and developing client relationships in both the B2B and B2C sectors

• Proven record in people development and managing high performing single and multi-site teams.

• Experienced in creating start up operations, new business models and new product as service offers

• Excellent communicator with the ability to influence others from the shop floor to the boardroom.

 

 

Andy Melpous - Professional Experience:     [ Not Updated Yet ]





AM MANAGEMENT SOLUTIONS LTD         MANAGING DIRECTOR

Specialising in Interim Management and Consultancy asignments in Property Repairs, B2B and B2C Big Ticket Sales and Retail

 

Associate of Action Interims :               www.actioninterims.com

Associate Director ABC Surveys:         www.abcsurveys.co.uk

Availability:                                                  Interim and Cosnultancy Assignments

Location:                                                     Twickenham

Contact:                                                       07775 703847

 

Project, Programme and Change Management Specialism:

• Operational Performance Improvement
• Staff Engagement
  
• Business Change & Transformation
• Insurance Peril Re-Instatement Projects
• Operational Management
• New Business Development
• Business Strategy
• Total Quality Management 

 Sector Experience

• Social Housing
• Property Repairs
• Insurance Reinstatement
• KBB Installations
• B2B & B2C Sales
• IT Sales
• Retail

 

CONNAUGHT PARTNERSHIPS LTD Jun 2009 – Mar 2010

INTERIM PERFORMANCE IMPROVEMENT MANAGER - SOCIAL HOUSING REPAIRS

Assigned to develop, implement and manage a business turnaround programme across a number of Social Housing Property Repairs and Maintenance Contracts within the London & South East Region. Achievements include:

 

HomeServe Plc. February 2008 – March 2009

UK HEAD OF CONTRACT OPERATIONS (PROPERTY REPAIRS DIVISION) 

Employed to develop a new business model and create a high performing team of contract managers and contractors, improve operating processes and manage client relationships to deliver excellent customer service levels, revenue and profitability on 40k+ projects generating £60m+ p.a.

 

Kingfisher Plc. B&Q PROPERTY REPAIRS/MAINTENANCE & INSTALLATIONS DIVISION

DIVISIONAL OPERATIONS MANAGER 2006 - 2007
Appointed to set up & run a new trading division consisting of 80+ branches. Responsibilities included delivering sales of £34m p.a. achieving profit targets, improving service levels and availability, establishing a Customer Contact Centre, managing & developing a central support team and field based team of regional managers.

 

STRATEGY AND DEVELOPMENT MANAGER 2003 - 2006
Promoted to develop the services strategy including new service and product offers to grow sales and profitability, re-engineer exiting business models to reduce costs and improve service levels.

 

REGIONAL OPERATIONS MANAGER 2000 - 2003
Assigned to develop a new function with responsibility for improving sales, profitability, service levels and standards through a team of regional managers, branch managers, sales consultants and contractors

 

NATIONAL INSTALLATIONS MANAGER 1998 - 2000
Recruited to improve an existing division with T/O of £18m p.a. Responsibilities included managing a team of 20 contract managers and 120 contractors to improve sales, profitability, standards and customer service levels.

 

BYTE Computers. RETAIL & B2B IT SOLUTIONS
INTERIM GENERAL MANAGER/B2B REGIONAL MANAGER 1997 - 1998
Recruited to improve and run the London flagship operation and five B2B offices with annual combined sales of £64m plus the leadership and development of team managers and sales personnel.

 

BATHSTORE.COM. RETAIL BATHROOMS

INTERIM OPERATIONS DIRECTOR 1996 - 1997
Recruited to develop the operation, revamp the product & service offer, improve standards, sales & profitability following a VC investment into an underperforming group of plumber's merchants & bathroom retail stores.

MAGNET LTD. SHOWROOM OPERATIONS DIVISION

INTERIM BUSINESS DEVELOPMENT MANAGER 1995 - 1996
Employed to develop and grow an underperforming operation with particular focus on improving sales, conversion rates, participation, profitability, workmanship standards and customer service levels.

 

MFI Ltd: DIRECT SALES & SERVICES DIVISION

NATIONAL SALES & INSTALLATION MANAGER 1985 - 1995
Started as a regional manager responsible for 11 stores before being seconded into a project team to develop a new business model offering an "at home" direct sales and installation proposition to consumers.

 

Belgravia Salads 1982 - 1985
(Operations and Sales Director)
Makro Wholesalers 1980 - 1982
(Floor Manager)
 

Andy Melpous - Education:     [ Not Updated Yet ] 

BTEC: Level 4 NVQ in General Management
Proudfoot Crosby Quality College: Total Quality & Change Management Graduate
Hornsey School of Art: Graphic Art Diploma
Burghley Grammar School: (5) GCE "O" Levels including Mathematics & English

Ashridge Management College - ER & HR Management

Henly Management College - Team Building and Team Development

Leadership development Ltd - Sales Management

International Consulting Group Ltd - Leadership Skills

Duhig Berry Ltd - Project Management

Qualitas Ltd - Consumer Law

 

Andy Melpous - Interests:     [ Not Updated Yet ] 

 

 

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