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Alex Young

Desktop Analyst

United Kingdom

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About Alex Young


Alex Young - Professional Summary:    


I'm a well organised individual always up for new challenges, and prepared to learn new skills and the determination to succeed. I can always communicate with a wide range of people and convey my ideas, I'm self-motivated with an outgoing enthusiastic personality, 3+ years in the IT industry I've always been able to meet the tasks and demands set for me.



Alex Young - Professional Experience:    


ITRM (1st/2nd Line Support Analyst) 2006- July 09
- Active Directory, Exchange 2003 Support
- Remote/Onsite visits to resolve issues
- Documenting Environments
- Network Migrations
- Providing support to Servers/Desktops/Mobile Devices
- Supporting 3rd party applications
- Citrix Support
- Supporting Phone systems (Avaya)
- Providing quotes for clients

Fujitsu Services (1st Line Support Desk) 2005 - 2006
- Call Logging Via A Windows Based Logging System G2+ And Remedy
- Meeting The SLA's that Telewest set Fujitsu
- Good Telephone Manor (Call Training Involved)
- Team Worker Helping Colleagues with various issues
- Escalations to various departments across the UK
- Shift Work 8am - 12pm, ability to cope with various shift times
- Always Learning new skills due to dealing with different customers personalities and skills
- Training Customers in different areas over the phone to help them solve the problem if they have it in the future.



Alex Young - Education:  


Leigh City Technology College, Dartford

IT [ A ] A Level
Business Studies [ B ] AS Level
Maths [ C ] GCSE
Science [ D ] GCSE
English [C] GCSE
Other Qualifications
CCNA - Requires Renewing
Microsoft Office 2000/2003 Specialist
A+ & N+



Alex Young - Interests:    


 Socialising with friends and family
 Playing tennis
 Going to the gym
 Building computers/fixing for friends and family



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