A seasoned executive with nearly 25 years of experience in customer service, marketing, and sales, Alan Chambless currently serves as the Vice President of Customer Success at Reputation.com, a rapidly expanding online privacy and reputation management firm based in Redwood City, California.
Alan Chambless studied at the University of California, Davis, where he earned a Bachelor of Arts in English in 1985. After completing his undergraduate work, Alan Chambless accepted a job at Wells Fargo, where he worked as a Business Banking officer for two years before earning a promotion to Business Banking Sales Manager and then Senior Marketing Manager. In August 1994, he again earned a promotion, this time to Vice President of the then-new Equipment Finance Department for the Business Banking Group. As Vice President, Alan Chambless created and managed the division, increasing the volume by 40% in his first year and 56% in his second year.
Alan Chambless continued his professional success with a position as the Group Product Marketing Manager of the Employer Services Group at Intuit before joining the small Internet startup Driveway Corporation as Director of Marketing in November 1999. As the second employee hired in the marketing department at Driveway Corporation, Alan Chambless fulfilled a wide variety of roles, acquiring customers for the company and assisting in all facets of the marketing operation. With this diversity of experience, Alan Chambless earned a position at Homestead Technologies Inc. as the Director of Marketing, where he initially focused on improving customer retention. He quickly took on additional responsibilities, eventually managing customer acquisition, pricing, product development, and marketing strategy. In July 2005, he became the Vice President of Sales at Homestead Technologies Inc., eventually becoming part of the executive management team that led the company as it was acquired by Intuit, Inc. in 2007. After nearly three years with Intuit following Homestead's acquisition, Alan Chambless joined the team at Reputation.com, where he has implemented a plan to improve business processes and increase the overarching focus on achieving complete customer service satisfaction. Under his direction, Reputation.com has met and exceeded its initial goals, bringing the department and the company to a new level of focus, commitment, and service.
